topic Re: internet problems m28 area in Broadband & Landline

internet problems m28 area

jan5 — Sun, 27 Oct 2024 10:36:50 GMT

Hi is anyone else having problems with their landline internet, since last night 26th of october im getting no internet, rebooted the hub even disconnected it then reconnected it, gone on today, got some form of internet but alot of stuff not loading or a lot slower than normal

Re: internet problems m28 area

XRaySpeX — Sun, 27 Oct 2024 10:57:11 GMT

BB issues are rarely localised but specific to your own line.

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

Re: internet problems m28 area

Michael_D — Sun, 27 Oct 2024 14:27:55 GMT

Hi @jan5

Thanks for coming to the community.

If you are having trouble, and nothing shows on the link that @XRaySpeX has given above, you can text HELP to 66033 and we'll run some tests on the line.

If nothing is found and you need an engineer you'd get a text back in 15 minutes to book a slot, and if an engineer isn't needed, our tech guides will call you back within 30 minutes.

Michael