topic Re: Ping spikes since switching to full fibre. in Broadband & Landline

Ping spikes since switching to full fibre.

JWPL — Thu, 24 Oct 2024 21:44:08 GMT

I have recently switched to full fibre and it has given me periodic ping spikes. It'll hop between 13-25ms and every couple of minutes jump to 300-1000+ (Highest I saw was 7,000). This is booting me out of my work calls, online games, and generally being a pain.

I've lived at this address for over a year and these problems have only started since I switched to full fibre. I've tried multiple routers and multiple devices.

Openreach have been out twice and changed the ONT (once was a like for like switch, second time upgraded to the 1gb) which hasn't helped. Today EE sent me the new Wiif7 router/extender in hopes a new router that would handle higher speeds (around 950mb/s) would solve the issue, but the problem persists. I'm using a wireless connection, although EE sent an engineer out who plugged directly to ethernet and had the same problem.

Has anyone had the same issue and managed to resolve it?

Re: Ping spikes since switching to full fibre.

JimM11 — Thu, 24 Oct 2024 22:03:42 GMT

@JWPL What was the outcome of the EE Engineers report? Throwing hardware at it is not the resolve, what other equipment do you have, and have you tried only one device on the system to see what happens?

Re: Ping spikes since switching to full fibre.

JWPL — Fri, 25 Oct 2024 11:31:15 GMT

They just confirmed that the problem wasn’t something I was doing. Ran some tests to see if they needed to send an open reach engineer out.

The hardware was already here. Old EE router, new one with the fttp upgrade, and then EE’s recommendation of trying the wifi7 setup.

Problem still persists with only 1 device on the WiFi.

Re: Ping spikes since switching to full fibre.

JWPL — Fri, 25 Oct 2024 12:29:32 GMT

Re: Ping spikes since switching to full fibre.

Christopher_G — Sat, 26 Oct 2024 14:23:33 GMT

Thanks @JWPL

I recommend speaking with our Technical Support team so they can look into this a bit further for you.

Chris

Re: Ping spikes since switching to full fibre.

JimM11 — Sat, 26 Oct 2024 14:55:43 GMT

@JWPL What's it like if you just ping the router by itself?

Re: Ping spikes since switching to full fibre.

JWPL — Sun, 27 Oct 2024 10:15:51 GMT

I’ve called about 8 times for this. I either get a ‘download speed is fine’ or they send an open reach engineer out who just says ‘go back to copper’, which EE don’t want to do.

Re: Ping spikes since switching to full fibre.

JimM11 — Sun, 27 Oct 2024 11:23:54 GMT

@JWPL Hard to say if you think and associate with the fibre upgrade, not due mine for another 9 day's yet so that is the earliest i can let you know how service and router play together! Going back to copper will be a big NO NO for any ISP going forward, when fttp is available then all are pushed that direction.