topic Re: New EE Smart Hybrid Connect broadband router issue in Broadband & Landline

New EE Smart Hybrid Connect broadband router issue

karenmann — Fri, 25 Oct 2024 14:42:18 GMT

Engineer has just left (typical) after installing the EE smart hybrid connect box to my BT broadband.. it was working fine and now the red light is constantly flashing - have 2 4g bars aqua blue.

Have turned everything off, unplugged, checked wires and it connects (aqua blue light) for 2-3 mins then starts to flash red again

What can I do please

Re: New EE Smart Hybrid Connect broadband router issue

Mustrum — Fri, 25 Oct 2024 15:21:49 GMT

@karenmann what is it you are trying to do?

The Hybrid Connect only works if you lose the main broadband circuit.

But why do you have it if you have BT Broadband?

Does the Help page answer your questions? https://ee.co.uk/broadband/hybrid-broadband

Re: New EE Smart Hybrid Connect broadband router issue

karenmann — Fri, 25 Oct 2024 15:28:46 GMT

Re: New EE Smart Hybrid Connect broadband router issue

karenmann — Fri, 25 Oct 2024 15:29:51 GMT

So this red light is flashing. Was told it should be aqua blue and not flashing which it was when he was here. I moved to another place without unplugging etc and noticed it’s now flashing red

Re: New EE Smart Hybrid Connect broadband router issue

Mustrum — Fri, 25 Oct 2024 15:36:58 GMT

@karenmann so from the Help pages:

Flashing red
Your device cannot connect to your hub. Try connecting with an Ethernet cable or moving it closer.

https://ee.co.uk/help/broadband/getting-started/hybrid-connect-set-up#article-heading-4

Re: New EE Smart Hybrid Connect broadband router issue

Bakerboy83 — Fri, 25 Oct 2024 15:38:39 GMT

How is your Hybrid Connect connected to the Hub/Router, by Ethernet cable or Wi-Fi?

Flashing Red suggests that the HC is not connected to the hub. If connected by Wi-Fi you may be out or reach, so could try moving closer? Alternatively, if you can temporarily move the HC closer to the Hub and connect by Ethernet to see if that stops the red flashing light - to rule out other causes.

Re: New EE Smart Hybrid Connect broadband router issue

karenmann — Fri, 25 Oct 2024 15:53:02 GMT

The job is right behind the new box and yellow Ethernet cables are in use. Have just rebooted again to see if any difference …

BT orange now blue andnfine

EE 2 x4g aqua lights

Big Aqua light blue…. Flashing…. Stable for a while then flashes red

Re: New EE Smart Hybrid Connect broadband router issue

karenmann — Fri, 25 Oct 2024 15:55:17 GMT

Tried all that. Now got this again flashing red. All linked via yellow cables Ethernet

Re: New EE Smart Hybrid Connect broadband router issue

karenmann — Fri, 25 Oct 2024 15:56:12 GMT

Re: New EE Smart Hybrid Connect broadband router issue

Mustrum — Fri, 25 Oct 2024 16:01:30 GMT

@karenmann I notice you have a BT router - but I am unsure if EE's Hybrid connect works with a BT Router.

Were you not given an EE Router?

You may be best to give customer services a call - it is not clear which EE devices are compatable with BT ones.

Re: New EE Smart Hybrid Connect broadband router issue

karenmann — Fri, 25 Oct 2024 16:03:44 GMT

Well it worked when they were here. Internet is running fine this is as you say as a back up for when BT looses internet. We have just renewed our bt contract and this is what was sent. BT engineers fitted it and didn’t say anything about it not being compatible

Re: New EE Smart Hybrid Connect broadband router issue

JimM11 — Fri, 25 Oct 2024 21:07:36 GMT

@karenmann Your contract renewal is it with BT as your BB provider, or have you been moved to EE for your service?

Re: New EE Smart Hybrid Connect broadband router issue

karenmann — Fri, 25 Oct 2024 21:10:21 GMT

Re: New EE Smart Hybrid Connect broadband router issue

JimM11 — Fri, 25 Oct 2024 21:16:08 GMT

@karenmann The Hybrid from EE is compatible with the BT Smarthub2 router that you have, look on the BT forum regarding getting the Hybrid to work with the BT router.

Solved: Issues connecting Hybrid Connect - BT Community

Re: New EE Smart Hybrid Connect broadband router issue

karenmann — Mon, 28 Oct 2024 13:55:45 GMT

So after a lengthy call to BT technical support a red flashing light isn’t bad… the 4g element is working fine on the EE hybrid the issue is it keeps loosing connection to the BT hub. After trying different solutions which didn’t work I’m now waiting for BT Newcastle technical team to get back to me - could be 5+ days so for now…. Still not working 100%

Re: New EE Smart Hybrid Connect broadband router issue

Lynnedeloop1 — Wed, 13 Nov 2024 12:22:11 GMT

Hi put a pin in the little hole and start over again I had to do that mines fine now.