https://community.ee.co.uk/t5/Broadband-Landline/Emails-Asking-Me-To-Return-Old-Kit-Wasn-t-Given-Any-New-Kit/m-p/1464956#M105452 <P>Finally got through and got it sorted. Thank you.</P> Fri, 25 Oct 2024 13:24:05 GMT garywh 2024-10-25T13:24:05Z https://community.ee.co.uk/t5/Broadband-Landline/Emails-Asking-Me-To-Return-Old-Kit-Wasn-t-Given-Any-New-Kit/m-p/1464921#M105443 <P>I made the switch from BT to EE broadband. Engineer came to do the change on 13/09/24. He didn't provide me with a new hub, just left me with the old BT Hub. Now I'm getting emails from EE asking me to send the old kit back. I don't have any new kit, and still using, and relying on, my old BT kit. I've checked the site and I could get charged if I don't send it back. Trying my best to speak to somebody but I've been on hold for 15 minutes so far.</P><P>What do I do?</P> Fri, 25 Oct 2024 12:49:43 GMT https://community.ee.co.uk/t5/Broadband-Landline/Emails-Asking-Me-To-Return-Old-Kit-Wasn-t-Given-Any-New-Kit/m-p/1464921#M105443 garywh 2024-10-25T12:49:43Z https://community.ee.co.uk/t5/Broadband-Landline/Emails-Asking-Me-To-Return-Old-Kit-Wasn-t-Given-Any-New-Kit/m-p/1464929#M105447 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4440935">@garywh</a>&nbsp; you will need to speak with customer services and as you’re already on hold you’re gonna have to stay on hold until you can actually speak with them.&nbsp;</P> Fri, 25 Oct 2024 12:53:43 GMT https://community.ee.co.uk/t5/Broadband-Landline/Emails-Asking-Me-To-Return-Old-Kit-Wasn-t-Given-Any-New-Kit/m-p/1464929#M105447 Chris_B 2024-10-25T12:53:43Z https://community.ee.co.uk/t5/Broadband-Landline/Emails-Asking-Me-To-Return-Old-Kit-Wasn-t-Given-Any-New-Kit/m-p/1464956#M105452 <P>Finally got through and got it sorted. Thank you.</P> Fri, 25 Oct 2024 13:24:05 GMT https://community.ee.co.uk/t5/Broadband-Landline/Emails-Asking-Me-To-Return-Old-Kit-Wasn-t-Given-Any-New-Kit/m-p/1464956#M105452 garywh 2024-10-25T13:24:05Z