topic Re: Broadband dropping in Chesterfield in Broadband & Landline

Broadband dropping in Chesterfield

Blinca — Fri, 25 Oct 2024 08:09:46 GMT

Over past three weeks EE broadband service dropping out at regular intervals, a sky community post on this issue says the fault lies with “major fault in BT transmission layer” and EE service check states that they are working on a fix and expect good service by 6pm on 31st October 2024 - what exactly is the problem and should there be compensation for this poor service to effected subscribers?

Re: Broadband dropping in Chesterfield

XRaySpeX — Fri, 25 Oct 2024 08:25:28 GMT

There is Automatic Compensation but only for total loss of service, not just for discons. Anyway it needs to be reported to EE to qualify. Have you? You've been given an ETA.

Re: Broadband dropping in Chesterfield

Blinca — Fri, 25 Oct 2024 10:00:28 GMT

Thank you. At the moment, compensation is not the major issue, I have had EE responses of "it will be fixed in the next 2 hours" a few times now, on different days, the latest states a week and whilst I acknowledge it does take times to rectify faults, I don't think customers bought into a part-time service?

Years within when it was BT broadband and nothing like this occurrence - I should have posted, why has it happened? What is the cause?