topic Alternative way to cancel broadband service. in Broadband & Landline

Alternative way to cancel broadband service.

Dawq — Thu, 24 Oct 2024 16:13:43 GMT

I'd like to cancel my broadband service without spending ages waiting for somebody to pick up the call. Is there any alternative way to do it?

Mustrum — Thu, 24 Oct 2024 16:42:18 GMT

@Dawq there is an address in the Help Section you can write to, or

try 0800 079 8586 but it is press 2 then 3.

Or 0800 079 0544 may also be worth trying which seems to be a combined BT/EE number now.

Dawq — Thu, 24 Oct 2024 16:55:48 GMT

@Mustrum thanks for the advice I'll try to call 0800 079 8586 because the other number is a waste of time, minimum 45min of waiting.

XRaySpeX — Thu, 24 Oct 2024 17:38:06 GMT

You may write to them giving your notice of cancellation at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Include your name, address, EE account number and/or EE landline number.

Your 14-days notice will be taken from when they receive your letter.