topic Re: Returning BT equipment to EE in Broadband & Landline

Returning BT equipment to EE

raj55 — Thu, 24 Oct 2024 08:10:19 GMT

Hi, I received a text message from EE that I have not returned the BT equipment after I moved to EE. I have proof of posting and Royal Mail tracking showing the equipment was delivered and signed for on 26th July 2024 by the Scottish Distribution Centre. How do I pass this proof to EE as it seems impossible to speak to a human being!

Re: Returning BT equipment to EE

Christopher_G — Thu, 24 Oct 2024 13:17:11 GMT

Hi @raj55

Welcome to the community.

If you speak with our Customer Care team, I'm sure they'll be able to get it sorted for you.

Chris

Re: Returning BT equipment to EE

raj55 — Thu, 24 Oct 2024 13:26:03 GMT

Thank you Christopher. But which option do I select as there is nothing relating to equipment returns?

Re: Returning BT equipment to EE

Christopher_G — Thu, 24 Oct 2024 13:27:38 GMT

If you follow the options for billing queries, they should be able to help look into it for you, @raj55

Chris

Re: Returning BT equipment to EE

raj55 — Thu, 24 Oct 2024 13:38:09 GMT

Thank you Christopher. Managed to get through to billing - long winded way - and it has been sorted out.

Re: Returning BT equipment to EE

Christopher_G — Thu, 24 Oct 2024 13:46:03 GMT

That's good to hear, @raj55

Thanks for coming back to let us know it's sorted.

Chris