topic Re: unable to create Direct Debit to pay Broadband account in Broadband & Landline

unable to create Direct Debit to pay Broadband account

bennetts — Wed, 23 Oct 2024 16:05:27 GMT

Been on EE and paying my mobile account by direct debit for years, I recently got broadband but I have to set up a new direct debit to pay it. I've tried doing this online on my phone, tablet and 2 different browsers on my PC and everytime I get the message 'error content blocked'. Can someone advise how to rectify this?

Re: unable to create Direct Debit to pay Broadband account

JimM11 — Wed, 23 Oct 2024 16:17:00 GMT

@bennetts It is only EE that can setup the DD for you, if online is not working, then call EE CS and get to accounts and billing to get it sorted. Link below.

Re: unable to create Direct Debit to pay Broadband account

Chris_B — Wed, 23 Oct 2024 16:17:01 GMT

@bennetts Set it up calling customer support. Different devices having the same issue is an account issue and that’s not something you can resolve yourself

Re: unable to create Direct Debit to pay Broadband account

jaketheplumber — Thu, 24 Oct 2024 12:15:23 GMT

I had the same problem when I first started using EE, tried several times without success, I think it may have been because the bill was overdue. I got my first bill 10 days after the contract start date which I thought was a bit early. Decided to pay my first bill online then was able to set the DD up without any problems.

I would advise you not to call customer support unless you're prepared for a long wait in a queue.