topic Finding bill and overcomplicated in Broadband & Landline

Finding bill and overcomplicated

GarySluggett — Tue, 22 Oct 2024 16:39:34 GMT

I have recently been told that BT is changing to EE and have been sent the new router and apple TV box. I didn't want apple TV and told the person on the phone, i have also been sent the WiFi booster which i didn't want. This new service seems to be too overcomplicated and useless, i am also finding it impossible to find my account details. I'm seriously thinking about changing suppliers and throwing the lot of this crap in the bin

Re: Finding bill and overcomplicated

Chris_B — Tue, 22 Oct 2024 17:09:23 GMT

@GarySluggett You need to call customer support and tell them you didn’t want the Apple TV or the WiFi booster box. If you want TV you have a choice of an Apple TV or a Pro box. So if you didn’t want the Apple TV do you want the Pro box or didn’t you want a TV at all from EE ?

What ever do don’t bin them as they are not yours to bin they have to be returned should you change ISP.