topic Re: Landline not working, BB fine in Broadband & Landline

Landline not working, BB fine

Francoise4 — Sun, 15 Sep 2024 16:20:33 GMT

My landline stopped working 2 weeks ago. No tone, no noise, can’t be called or anything. I tried to plug a different phone but same thing. I contacted EE by sms (66033, texting PHONE) and got a message about a possible outage that should be resolved on the 11-08-2024 when I’m writing this on the 15 -09. Went online for details as shown but they can only check BB apparently. Tried texting NEXT as advised but it just got in a loop. Tried from the start and got same message. Tried to call 150 but it just sent me back to the sms service. Any idea how to contact a human being?

Re: Landline not working, BB fine

Mustrum — Sun, 15 Sep 2024 17:37:52 GMT

@Francoise4 try the 0330 123 1105 option 2 then 1 then 9.

Works OK for me, you may also get a text option if calling from a mobile.

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Re: Landline not working, BB fine

JimM11 — Sun, 15 Sep 2024 17:26:21 GMT

@Francoise4 If you are on the new EE system and using DV as the landline, then text to the number, from a registered mobile phone on your account will work, but if older legacy customer this option may not be successful. Follow @Mustrum advice to call EE CS but call volume warning is popping up as extremely busy!

Re: Landline not working, BB fine

Francoise4 — Mon, 21 Oct 2024 11:40:21 GMT

Thank you for the help. Just to update you: I did not have to do anything further in the end as my broadband started to be problematic too and, when I texted again, EE found the fault.

Re: Landline not working, BB fine

Mustrum — Mon, 21 Oct 2024 12:06:21 GMT

@Francoise4 thanks for coming back and letting us know.