topic Re: Broadband pricing in Broadband & Landline

Broadband pricing

John-201 — Sun, 20 Oct 2024 16:03:38 GMT

having taken out full fibre 150 for £29:99 as it was advertised i am being charged £34:99 a month , when i rang to query it they said to check my contract, after checking it was broadband £34:99 less £5 discount which is £29:99 so why am i paying £34:99. Has any one else had this problem.

Re: Broadband pricing

JimM11 — Sun, 20 Oct 2024 17:18:30 GMT

@John-201 Are you a new customer? And are you actually paying the full price, or the discounted price?

Re: Broadband pricing

Northerner — Sun, 20 Oct 2024 17:16:31 GMT

Hi @John-201

You're paying £34.99 less £5.00 = £29.99 which is what you agreed. Not sure what you are asking.

Thanks

Re: Broadband pricing

John-201 — Sun, 20 Oct 2024 17:35:02 GMT

I'm paying now £34:99Sent from my Galaxy

Re: Broadband pricing

John-201 — Sun, 20 Oct 2024 17:36:04 GMT

4 monthsSent from my Galaxy

Re: Broadband pricing

JimM11 — Sun, 20 Oct 2024 17:48:43 GMT

@John-201 The offer at £29.99 was for New Customer's, Existing customers pay the full price, but if you have a bill that says £34.99 with £5.00 discount = £29.99 then that is all that you will pay, direct debit, or whatever method you have agreed to.

If not paying the amount the link below and accounts and billing is were you need to go.

Re: Broadband pricing

Mustrum — Sun, 20 Oct 2024 18:32:23 GMT

@John-201 do you also have Digital Voice? I beleive that is £5 per month.

Re: Broadband pricing

John-201 — Sun, 20 Oct 2024 18:59:02 GMT

I had phone but that was disconnected 2 months agoSent from my Galaxy

Re: Broadband pricing

Linzi_H — Mon, 21 Oct 2024 10:45:45 GMT

Hi @John-201

Following on from the advice above, I do think it's best you contact us directly so we can discuss your bills and payments in further detail.

Linzi

Re: Broadband pricing

Barclayee1946 — Wed, 15 Jan 2025 22:08:18 GMT

Will do, ring tomorrow