topic Re: Landline Voicemail in Broadband & Landline

Landline Voicemail

Padcamp — Tue, 06 Feb 2024 12:35:09 GMT

Re: Landline Voicemail

XRaySpeX — Tue, 06 Feb 2024 12:37:13 GMT

What about it?

Re: Landline Voicemail

Padcamp — Tue, 06 Feb 2024 12:42:47 GMT

Hi,

I have recently joined EE/BT for broadband, TV and Landline.

Why is it that I am not getting notifications on my phone telling me I have a Voicemail message.

According to EE information I should be getting an intermittent dialling tone when I pick up the handset to tell me I have a message, this is not happening.

With my previous provider I got the intermittent dialing tone and an unopened envelope icon on my handset screen.

Any help to resolve this will be greatly appreciated.

Re: Landline Voicemail

XRaySpeX — Tue, 06 Feb 2024 12:48:11 GMT

What do hear when you dial 1571?

Re: Landline Voicemail

Padcamp — Tue, 06 Feb 2024 16:23:46 GMT

When I dial 1571 I get the welcome message saying how many new messages I have and the options. I press 1 to listen to the new messages. Then 3 to delete.

PS sorry about first post must have pressed the post button in error.

Re: Landline Voicemail

XRaySpeX — Tue, 06 Feb 2024 16:30:09 GMT

So, it's working but you are not getting notifications by an intermittent dialling tone when there new msgs?

Do they now start up if you get get someone to leave you a new msg?

Re: Landline Voicemail

Padcamp — Tue, 06 Feb 2024 16:47:04 GMT

Hi,

No I have rung my landline from my mobile and from my wife's and left a message from each one. I still do not get the intermittent dialling tone. I was getting it on my voicemail with the last broadband, tv and landline provider so I know it is not my phone system at fault. This phone system is about three months old and is an update on the previous one. Which worked ok with my old voice mail for about 5 years.

Re: Landline Voicemail

XRaySpeX — Tue, 06 Feb 2024 16:51:11 GMT

Who was your ISP before EE?

Re: Landline Voicemail

Padcamp — Tue, 06 Feb 2024 16:53:57 GMT

Virgin Media

Re: Landline Voicemail

XRaySpeX — Tue, 06 Feb 2024 16:58:20 GMT

Ah, that's a diff system but you should still get an intermittent dialling tone with EE.

Which EE BB package are you on? Was VM also Digital Voice?

Re: Landline Voicemail

Padcamp — Tue, 06 Feb 2024 17:29:09 GMT

I am not sure the phone plug was plugged into an adaptor which was then plugged into a white socket (similar to a yellow ethernet socket) on the router. My connection to VM was fibre but nut full fibre, the street junction box was only 300 metres away.

Re: Landline Voicemail

TallSteve — Thu, 01 Aug 2024 11:31:04 GMT

I have the same problem. Thought I had no voicemail messages . Turns out there were 11, but no intermittent tone.

Re: Landline Voicemail

TallSteve — Sun, 08 Sep 2024 17:45:17 GMT

Still no intermittent dial tone. Been on to EE several times. Fault now been referred back to Openreach again, apparently. Watch this space.

Re: Landline Voicemail

Padcamp — Mon, 09 Sep 2024 04:55:48 GMT

Hi TallSteve,

As I understand it with the new system Digital Voice you cannot get the intermittent dialling tone, it is not built into the system, it will only be there if you are on the old analogue (whatever it was called) system. So one step forward two steps back. It is now stupid that under this Digital Voice system if you want to make a local call you have to dial the full number including the local code. Took me 20 minutes to go through my stored numbers to add the local codes to all the local numbers, fortunately I only had to do it through one handset to change the numbers in all four handsets. I certainly have not noticed any better quality in the transmitting of calls with Digital Voice. Better quality crackle sometimes :-). At least with modern phones they have a missed call icon on the screen but you still have to ring through to your voicemail to find out if you have any messages, so annoying.

Re: Landline Voicemail

TallSteve — Mon, 09 Sep 2024 08:16:37 GMT

Thanks for your information on this. EE Technical certainly not aware of
this and they think I should have intermittent dial tone. My phone
certainly indicates missed calls, usually from scam numbers, which I can
list. Not happy with this digital voice system at all, especially when I
have power cut mid conversation. Backwards step in my opinion.

Re: Landline Voicemail

TallSteve — Tue, 10 Sep 2024 13:54:06 GMT

From EE website

"Voicemail

Voicemail is available to all Digital Home Phone customers. It answers and records calls when you're away from the phone or busy on another call. You'll know you have a message in your mailbox if your dial tone sounds a bit different when you pick up your phone.

Your Digital Home Phone handset's display will show you how many new Voicemail messages you have."

Re: Landline Voicemail

Padcamp — Tue, 10 Sep 2024 14:50:46 GMT

I assume I am answering to the comment made by EE website.

Yes I agree Voicemail is available to all digital phones whether it is the old system or the new Digital Voice system. What doesn't work is the intermittent dialling tone notification or the appearance of the unopened envelope icon on the digital phones with a screen. On the pre Digital Voice system that I had I would get both these notifications, not any longer. With the envelope icon showing I did not have to listen to the dialling tone I could see if I had any Voicemail messages

My hand set doesn't tell me how many messages I have, only that I have had a miss call and even then it does not tell me how many missed calls I have had until I select Caller ID and then it will list the numbers that have rung.

So why do we not get the notifications that we use to get. I have asked the question many times and nobody seems to have or are prepared to give the answer.

What is the point of having a Voicemail Service if you have to keep ringing it to find out if you have any messages. One might as well go back to the old days of having an answering machine that can only record short messages and a limited number of them. As I said in earlier post one step forward two steps back

Re: Landline Voicemail

Peter_W — Tue, 10 Sep 2024 15:00:06 GMT

Hi again @TallSteve

I'm glad to hear you've managed to get back in touch with our team so they could raise this with Openreach.

You're absolutely right that the tone should sound different when you have a voicemail on the Digital Voice service.

This sounds like a constant tone but with intermittent breaks.

Please keep us posted on how you get on.

Peter

Re: Landline Voicemail

Padcamp — Wed, 11 Sep 2024 04:45:38 GMT

You say to @TallSteve that he is absolutely right that there should be an intermittent dialling tone notification.

Can you explain then why we are not getting it. I have given up on this topic. For a few months after I joined EE/BT and pointed this problem out I have never had a proper answer from anyone in the technical department as to why Voicemail notifications are not working. When I spoke on the phone to anyone I was just passed from pillar to post, up the ladder of expertise and never got an answer or had the problem fixed. It would appear that nobody knows to its full extent how the system works.

I was informed by a rival service provider that these notifications do not work on the Digital Voice Service, only on the old analogue system. Can we have it officially confirmed by BT that this is the case with their system and if and what they are doing to restore the notifications.

Re: Landline Voicemail

Chris_S — Wed, 11 Sep 2024 10:43:07 GMT

Hi @Padcamp We have a dedicated digital voice page which gives more info on voicemail and how you voicemail alerts you that you have a message waiting, just click this link here: Digital voice

I hope this helps, but if not, I'd recommend giving our broadband technical team another call.

Chris S