topic Re: Wifi connection to alexas dots etc in Broadband & Landline

Wifi connection to alexas dots etc

Lin28 — Fri, 18 Oct 2024 14:34:43 GMT

I have just set up new router which is aqua blue, i have wifi connected to phone but my echo dot etc has not connected to wifi. What do i need to do to get through to alexa ? I am already set up on alexas app from old router.

Re: Wifi connection to alexas dots etc

Lin28 — Fri, 18 Oct 2024 14:17:57 GMT

I have just set up new router which is aqua blue, i have wifi connected to phone but my echo dot etc has not connected to wifi. What do i need to do to get through to alexa ?

Re: Wifi connection to alexas dots etc

Northerner — Fri, 18 Oct 2024 14:19:35 GMT

Hi @Lin28

Have you run the full set up process via the Alexa app.

Thanks

Re: Wifi connection to alexas dots etc

Lin28 — Fri, 18 Oct 2024 14:22:30 GMT

My dots are already set up on alexa app from old router.

Re: Wifi connection to alexas dots etc

Lin28 — Fri, 18 Oct 2024 14:29:33 GMT

I am already set up on alexa app from old router, but they my dots etc are not connecting wifh new router. Could it be trying to connect but takes a bit longer to go through ? It's just my mobile that has connected to wifi now.

Re: Wifi connection to alexas dots etc

Lin28 — Fri, 18 Oct 2024 14:52:07 GMT

I have just updated my router it's all up and running wifi has connected to phone, but not connecting to my lenovo smart or dots. Alexa is having trouble connecting to wifi, how can i fix this ?

Re: Wifi connection to alexas dots etc

XRaySpeX — Fri, 18 Oct 2024 14:54:25 GMT

@Lin28 : Try on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

Re: Wifi connection to alexas dots etc

Lin28 — Fri, 18 Oct 2024 15:01:52 GMT

I did the full set up process on alexas app on old router. When i went into the alexas app it just says no wifi connection for any of them ?

Re: Wifi connection to alexas dots etc

Mustrum — Fri, 18 Oct 2024 16:40:07 GMT

@Lin28 when you change routers you need to reset the Echo Dots so they attach to the new router.

Have a look at the instructions on Amazon:

https://www.amazon.com/gp/help/customer/display.html?nodeId=GKC33PUJZTSDWQK6

Depending on the version, some seem esier than others, on earlier ones you need to put it into setup mode first before you can change anything.