topic Re: My not so welcome to EE. in Broadband & Landline

My not so welcome to EE.

Dpclory — Wed, 16 Oct 2024 18:00:44 GMT

I joined EE October 2nd their broadband and phone service. But I feel not so welcome. I've received no email to confirm my contract. No email with any information. I was told I'll recieve a letter in the post with an id* of some sort of a pin or Id* for checking my phone bill and my broadband information online. 2 weeks on I've recieved nothing! I check through their website. And there isn't even an email address that I can contact them on to explain my situation. What a rubbish welcome.

Re: My not so welcome to EE.

Mustrum — Wed, 16 Oct 2024 18:22:38 GMT

@Dpclory this Help page shows how you can contact EE. https://ee.co.uk/help/contact-ee/account-billing/broadband-landline

Perhaps there is a mistake when recording your email, or have you checked your junk folder?

Re: My not so welcome to EE.

Linzi_H — Thu, 17 Oct 2024 07:36:39 GMT

Hi @Dpclory

Welcome to the community.

I'm so sorry that things have started this way, and I know you'll be feeling disappointed.

On the back of @Mustrum's advice, I would also suggest calling so the team can make sure you have everything you need.

Linzi