topic Re: Incorrect account number in Broadband & Landline

Incorrect account number

CeeMee — Fri, 19 Apr 2024 08:05:19 GMT

I need help, I've just started a new contract with EE for my broadband (previous 2 year contract ended )however the account number is different and the new account number given is incorrect or at least that is what the system says when i try to use it.

I am unable to log in to review my bill/services or link with my mobile. I spoke to a EE colleague earlier in the week and this issue is still not resolved.

Re: Incorrect account number

NEWLAND1994 — Wed, 16 Oct 2024 08:35:42 GMT

I've got the same problem. EE have been unable to rectify the issue. I'm still trying to resolve it

Re: Incorrect account number

Mustrum — Wed, 16 Oct 2024 08:51:47 GMT

@NEWLAND1994 this is a customer forum, but no one on here has account access. You are not alone with the problem, there have been others who have managed to get the issue resolved via customer services and the data integrity team.

HTH.