topic Re: Website error - Sorry, this service is not available in Broadband & Landline

Website error - Sorry, this service is not available

JayShurey — Sun, 13 Oct 2024 20:13:19 GMT

Every time I try to manage my broadband such as look at upgrade options, I get greeted with a page stating:

Sorry, this service is not available

Please call us on 0800 956 6000 and we’ll try to get things sorted.

I do not wish to have to call as I get anxious when using the telephone. Please can this issue be fixed so I can view the upgrade options?

Re: Website error - Sorry, this service is not available

JimM11 — Sun, 13 Oct 2024 21:06:04 GMT

@JayShurey Does anything else work when you look at your account with your EE ID broadband billing, mobile billing etc if all linked, typical error when there is an issue on your account side, the forum has no account access, so you may have to do the call, but may be one of the EE team will see this and respond to you via PM.

Re: Website error - Sorry, this service is not available

JayShurey — Mon, 14 Oct 2024 08:51:38 GMT

Thank you Jim. The billing pages work. The error shows whenever I want to Manage Broadband or Manage Home Phone.

I'll wait for the EE team to see the message and PM me.

Re: Website error - Sorry, this service is not available

JimM11 — Mon, 14 Oct 2024 09:04:36 GMT

@JayShurey Ok, but you may have a long wait, you just never know!🙄

Re: Website error - Sorry, this service is not available

Ewan15 — Mon, 14 Oct 2024 09:21:02 GMT

@JimM11 Is it anything to do with joining EE in the recent past. I vaguely remember you are not allowed to make any changes for a set period of time?

Re: Website error - Sorry, this service is not available

JayShurey — Mon, 14 Oct 2024 11:01:05 GMT

I opened my account six months ago, but I would have thought you'd be able to upgrade whenever if you're paying them more money. Seems a bit odd otherwise.

Re: Website error - Sorry, this service is not available

JimM11 — Mon, 14 Oct 2024 12:07:31 GMT

@JayShurey When you cannot get to your offers of upgrades it can be due to a wait period. Sure i seen it published somewhere will try to find.

Re: Website error - Sorry, this service is not available

JayShurey — Tue, 15 Oct 2024 11:13:42 GMT

Thanks all for your help. I had a call from EE and managed to have the package upgraded so all is good now.

Re: Website error - Sorry, this service is not available

JimM11 — Tue, 15 Oct 2024 11:19:10 GMT

@JayShurey So the app/website is all working for you now, or it just got sorted your request for any upgrade or what you were trying to do via the phone call from EE CS?