topic Re: broadband speed in linclon in Broadband & Landline

broadband speed in linclon

mickski56 — Sun, 13 Oct 2024 17:11:09 GMT

Why have I been getting less than the minimum broadband speed in lincoln for months now ?

Re: broadband speed in linclon

JimM11 — Sun, 13 Oct 2024 17:30:40 GMT

@mickski56What was the advised minimum speed you were quoted, on which device and what package are we talking about? Supply a sample also of your minimum speed...

Re: broadband speed in linclon

mickski56 — Sun, 13 Oct 2024 17:56:50 GMT

Minimum Fibre Download Speed is 26.5 Mb/Sec

Maximum Fibre Download Speed is 29.5 Mb/Sec

Minimum Fibre Upload Speed is 4.1 Mb/Sec

Maximum Fibre Upload Speed is 4.6 Mb/Sec

Minimum Guaranteed Download Speed is 23.90 Mb/Sec

Mine is usually around 8Mb/Sec down and 2.7Mb/Sec up

on an .EE Smart Hub

Re: broadband speed in linclon

JimM11 — Sun, 13 Oct 2024 18:14:19 GMT

@mickski56 Login to the router manager, http://192.168.1.254 top left click on the status box, take a look at sync speeds up and down, those are what you router is at just now, also the times for network up and system up, capture the screen on yours and attach the picture to your reply. Model of your router is on a label, but attached the link so you can look and compare the name.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

What the Lights on Your EE Smart Hub Mean | Broadband Help | EE

Re: broadband speed in linclon

mickski56 — Sun, 13 Oct 2024 18:43:15 GMT

Re: broadband speed in linclon

JimM11 — Sun, 13 Oct 2024 18:52:40 GMT

@mickski56 The picture posted has to be approved and when it becomes available will check.

Quick link i posted of mine sometime ago, take a quick look if you have time.

Re: Guaranteed download speed not high enough to stop service dropping out. - Page 7 - The EE Community

Re: broadband speed in linclon

XRaySpeX — Sun, 13 Oct 2024 19:28:29 GMT

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: broadband speed in linclon

XRaySpeX — Sun, 13 Oct 2024 19:32:11 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

Re: broadband speed in linclon

mickski56 — Sun, 13 Oct 2024 20:26:48 GMT

Re: broadband speed in linclon

JimM11 — Sun, 13 Oct 2024 20:33:57 GMT

@mickski56 Will let @XRaySpeX carry on with you, he approves the pics and will see your responses quicker, but you sure have a terrible line, and it does look faulty, but the response to the questions will define. Will save you getting bombarded with request's. Good luck, will keep an eye on the post.👌

Re: broadband speed in linclon

XRaySpeX — Sun, 13 Oct 2024 20:40:35 GMT

Well, you do have slowish line, a long way from cab. but should expect speeds about 30 Meg.

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Only if you have an active landline, try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

Re: broadband speed in linclon

JimM11 — Sun, 13 Oct 2024 20:44:31 GMT

@XRaySpeX "Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket." ADSL filter required to do this test.