topic Re: Smart WiFi Pro in Broadband & Landline

Smart WiFi Pro

Reign_in_Beard — Thu, 03 Oct 2024 16:15:20 GMT

I just moved over from BT and my line activated today. I’ve got the Hub Pro and the one Smart WiFi Pro set up. I couldn’t get the WiFi pro paired in my office upstairs at all, but managed to in my bedroom. We’ve got a large ish 4 bed house. The Wifi signal in the kitchen and in my office isn’t so great. I’d quite like to continue using the WiFi 7 hub and not go back to my ASUS mesh I used with BT, as whilst it connected (via WiFi) to the TV the additional non aerial channels would often drop out. They seem solid with the new Hub. Can I just phone up and request a couple of additional WiFi pros? As I couldn’t find a way to run a test in each room like you could with BT

Re: Smart WiFi Pro

JimM11 — Thu, 03 Oct 2024 16:44:57 GMT

@Reign_in_Beard As you are the first to post regarding the new pro, there is a wifi guarantee and if you do not meet the speed requirements then yes you can ask for additional units, how you do so not sure, but if you wish call EE CS and have them advise, or take a look at the guarantee that you have, you should be able to find it on the help.

Possible useful link, if not just move about until you find needed. Seems like Pro details have not been added yet, possible that the smartwifi may be similar to follow for Pro issues.

Fix Problems with Smart WiFi | Broadband Help | EE

What Affects your Home Broadband Speed and WiFi | Broadband Help | EE

Re: Smart WiFi Pro

Mustrum — Thu, 03 Oct 2024 16:58:24 GMT

@Reign_in_Beard there is a bit of info, including a 100Mbps WIFI guarantee in this help page, though not so much on how you get extra disks. https://ee.co.uk/broadband/wifi-7

Re: Smart WiFi Pro

SJPetter — Thu, 03 Oct 2024 17:47:29 GMT

You need to contact EE customer service and ask for the Next Gen team, they will get you a new one sent out, your allowed up to 3.

Re: Smart WiFi Pro

JimM11 — Thu, 03 Oct 2024 18:24:57 GMT

@Reign_in_Beard The terms are now updated regarding your enquiry and explain what should happen. Copy of the link is below.

ee-smart-hub-pro-and-smart-wifi-pro-t-and-cs-september-2024.pdf

Re: Smart WiFi Pro

JimM11 — Thu, 03 Oct 2024 18:26:03 GMT

@SJPetter Have a look at the terms posted!

ee-smart-hub-pro-and-smart-wifi-pro-t-and-cs-september-2024.pdf

Re: Smart WiFi Pro

cliffy37 — Thu, 03 Oct 2024 20:09:28 GMT

@Reign_in_Beard Spoke to EE yesterday, you can claim up to 3 additional extenders free of charge. Ask for the next gen team

Re: Smart WiFi Pro

JimM11 — Thu, 03 Oct 2024 20:12:58 GMT

@cliffy37 Have a look at the link!

ee-smart-hub-pro-and-smart-wifi-pro-t-and-cs-september-2024.pdf

Re: Smart WiFi Pro

SJPetter — Thu, 03 Oct 2024 21:22:37 GMT

I viewed the link, process is still the same from what I've found even on the Smart Hub Pro / Pro WiFi.

Re: Smart WiFi Pro

SwanseaWifi7 — Sun, 13 Oct 2024 14:29:38 GMT

For first time setup you pair it next to the hub. Once it's paired (solid aqua light) you unplug it and move it to the mid point between the hub and the room where you want signal. It should pair up again automatically. We have a three storey house and the hub is on the ground floor, paired the extender with it in situ, then moved it to the middle floor and no issues with signal on the top floor.

I suppose you might need a second extender, so hub on the ground floor, one extender on first floor and one extender on second floor.

Re: Smart WiFi Pro

L8Again — Mon, 14 Oct 2024 11:07:12 GMT

Is this a mesh or an wifi extender set up? I ask because I have a very good mesh in my home compromising of a Wifi 6 router and three wifi repeaters. That said, devices can be slow to switch from one repeater to the next as I move around my home.

I have a 330/50 FTTP service with another provider. If, say, my IPad is linked to the closest wifi device, I might get 304/46 on a speedtest: the same as an Ethernet link. However, if I move the device from my bedroom to my downstairs study and the device stays linked to the upstairs repeater, I might get a 50% speed reduction.

There are numerous reports of Apple devices hanging on to the weakest wifi signal irrespective of router manufacturer. Saturating the home with repeaters doesn’t necessarily help. Setting individual SSIDs rather defeats the object of having a mesh.

Re: Smart WiFi Pro

SwanseaWifi7 — Mon, 14 Oct 2024 17:39:45 GMT

My setup is the new EE Smart Hub Pro with Smart Wifi, which I believe is a mesh (there's no need to log in to the extender).

However, since my previous post I found the Smart Wifi extender was causing interference with my 6Ghz devices and crippling performance.

So I have since switched it off and make do with the Smart Hub Pro on its own - which is working great for the size of my house.