topic Re: Link to check for a problem in my area not working in Broadband & Landline

Link to check for a problem in my area not working

Snorkmaiden63 — Sat, 12 Oct 2024 21:46:35 GMT

Is there a service outage in the Durham area right now? I can't check under the "help" options.

Re: Link to check for a problem in my area not working

XRaySpeX — Sat, 12 Oct 2024 21:49:23 GMT

BB issues are rarely localised but specific to your own line.

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

Re: Link to check for a problem in my area not working

Snorkmaiden63 — Sat, 12 Oct 2024 21:52:59 GMT

It just says, "No known issues in your area". I'l try the number but don't think it's open this late.

Re: Link to check for a problem in my area not working

XRaySpeX — Sat, 12 Oct 2024 21:59:04 GMT

What no.? EE will be closed at this time.

Re: Link to check for a problem in my area not working

Snorkmaiden63 — Sat, 12 Oct 2024 22:24:42 GMT

Well, it came back briefly then off again. I could really do with a reliable outage indicator and need the correct EE link for this. As it stands it just seems random. 🙁

Re: Link to check for a problem in my area not working

Peter_W — Sun, 13 Oct 2024 10:03:56 GMT

Good morning @Snorkmaiden63, welcome to the EE Community.

The checker you've been looking at here is just for issues linked to the nearby area, but like @XRaySpeX mentioned it may not necessarily be a local issue that's affecting you in this instance.

We actually offer the option to run some additional troubleshooting and fault checks via text, just send us a message with HELP to 66033.

Once the checks are complete if it's identified you need an engineer we'll help you get this booked, or if needs be we can arrange for a member of our team to call you back too.

Peter