topic Re: Smart router flashing green in Broadband & Landline

Smart router flashing green

Cabbywoo — Sat, 12 Oct 2024 20:03:23 GMT

Hello,

I was just watching Netflix and suddenly a message appeared on the tv saying no signal from the router.

I went to have a look and it is flashing green? I have never seen this before. And my internet isn’t working at all now.

I have re started it and still no lucj

Re: Smart router flashing green

XRaySpeX — Sat, 12 Oct 2024 20:05:03 GMT

How long's it been down?

Which EE BB plan are you on? What EE router do you have?

Re: Smart router flashing green

Cabbywoo — Sat, 12 Oct 2024 20:10:07 GMT

Has been down around 30 mins now. The light has gone back to a solid green after leaving for off for a few mins before turning it back on. But still no internet connection.

I have the fibre plus and I honestly have no idea what router. It’s a newish one - within the last year.

Re: Smart router flashing green

XRaySpeX — Sat, 12 Oct 2024 20:13:08 GMT

Read the label on the router or post an image.

Modern EE routers show solid Cyan when connected, not Green. Older 1s show solid Green.

Re: Smart router flashing green

Cabbywoo — Sat, 12 Oct 2024 20:14:55 GMT

It says smart router that’s all I can see on there 🙈.
I’m not great with technical stuff haha sorry!

Re: Smart router flashing green

JimM11 — Sat, 12 Oct 2024 20:18:39 GMT

@Cabbywoo What the lights on your hub mean, link below. And if you want first link check if there is an area problem, don't do any reset's unless you are sure as it will reset the hub, and you may not wish to do that. EE closed now so any help from them is not until 8am tomorrow.

Help & Support | EE

What the Lights on Your EE Smart Hub Mean | Broadband Help | EE

Re: Smart router flashing green

Cabbywoo — Sat, 12 Oct 2024 20:24:10 GMT

Thank you - I can’t even see the router I have on those options. Very confused now lol! Have added a picture of the front of it.

but it’s a solid green light atm so I’ll give it a few mins and see if it changes.

Re: Smart router flashing green

JimM11 — Sat, 12 Oct 2024 20:31:42 GMT

@Cabbywoo Old router, more than a year for sure you must have had a replacement as a like for like.

Re: Smart router flashing green

XRaySpeX — Sat, 12 Oct 2024 20:33:20 GMT

That's the white EE Smart Router, unfortunately omitted from the list @JimM11 posted. I would've thought its light colours would be the same as the EE Smart Hub. In which case it is (trying to) start up.

It looks like your BB has gone down for a bit. There's really nowt you can do about that but wait for it to come back.

Re: Smart router flashing green

XRaySpeX — Sat, 12 Oct 2024 20:41:48 GMT

@JimM11 : There's no like-for-like replacement for a Smart Router running G.Fast, if that's what OP has. Nor is 1 necessary.

Why's all this fad for replacement routers? They rarely break. So much for this prevalent "Oh, something wrong with your BB or WiFi? Oh, we'll just send you a replacement router"! So many wasted routers! So good for the environment!

Re: Smart router flashing green

JimM11 — Sat, 12 Oct 2024 20:45:39 GMT

@XRaySpeX Much un documented on that specific, was it a pure G fast production router that EE used for that connection type? But like you would suspect light sequence similar to one of the other routers, but who knows.

Re: Smart router flashing green

XRaySpeX — Sat, 12 Oct 2024 21:02:56 GMT

The Smart Router was brought out for G.Fast connections. It incorporates an ADSL, VDSL & G.Fast modem. No other EE router does. At the time few, if any, G.Fast routers were around. ASUS DSL 86U was 1 of the 1st.

Re: Smart router flashing green

JimM11 — Sat, 12 Oct 2024 21:12:10 GMT

@XRaySpeX Thanks for the heads up, will associate that router with G.Fast as its primary function in life.

Re: Smart router flashing green

October88 — Tue, 22 Apr 2025 18:40:23 GMT

Totally agree however EE so called tech experts or some would say they call themselves engineers deliberately to confuse people are the worst broadband provider in the history of broadband, EE have done nothing but be useless for help but offer £20 for no internet all weekend until Wednesday that’s if a new router comes as promised (ordered on Saturday) I’ll be moving to virgin or Vodafone and be taking my iPhone contracts back to the store and walking into the next door shop for better service EE have lost a very expensive family contract bundle