topic Re: Poor Network Connection in Broadband & Landline

Poor Network Connection

Netreyu — Sat, 12 Oct 2024 14:44:53 GMT

I've been using EE for a while now and about 2 months ago my connection dropped, and I was left without any WiFi for 3 weeks. Since then I've managed to regain connection but it is very bad. I will get up to 2000 ping in games and be disconnected immediately.

I've tried several ways to get in contact and I am on my last nerve. Does anyone know how to fix this? I'm connected via ethernet router and it is in mint condition.

Re: Poor Network Connection

Chris_B — Sat, 12 Oct 2024 15:32:49 GMT

@Netreyu Have you actually spoken to customer support?

Re: Poor Network Connection

Netreyu — Sat, 12 Oct 2024 16:02:04 GMT

Let's keep it relevant, yeah?

Re: Poor Network Connection

Northerner — Sat, 12 Oct 2024 19:13:54 GMT

Hi @Netreyu

Mobile or fixed line broadband.
What tariff/broadband package do you have.
Which router do you use.

Thanks

Re: Poor Network Connection

Mustrum — Sat, 12 Oct 2024 19:16:21 GMT

@Netreyu wrote:

Let's keep it relevant, yeah?

How is the previous answer not relevant?

what we on this customer forum, where no one has access to your account information, is to understand what service you have, what speeds or any details you had and now have and what has happened in the three weeks?

So do let us know if you would like help, but do give us some info to work on.

Re: Poor Network Connection

Netreyu — Sat, 12 Oct 2024 23:42:49 GMT

I haven't contacted customer support because I can't. I don't have credit on my mobile phone.

Re: Poor Network Connection

Huggons1 — Sun, 13 Oct 2024 10:27:07 GMT

You don't need credit to telephone support - 08000798586

Re: Poor Network Connection

Huggons1 — Sun, 13 Oct 2024 10:28:25 GMT

You can telephone support on their free phone number and don't need credit

Re: Poor Network Connection

Netreyu — Thu, 17 Oct 2024 16:30:10 GMT

I just want to know how to fix the issue myself if there is a way to. I can't be bothered with spending half an hour waiting for a phone call just to get offered a better data plan.

Re: Poor Network Connection

Mustrum — Thu, 17 Oct 2024 16:43:10 GMT

@Netreyu how are you going to do that when you can't even say what the issue, what broadband plan you are on, what router you have or any other relevant information.

You have posted on the Home Broadband and Landline part of the forum, yet now you talk about being offered a better data . Home broadband has unlimited data.

Re: Poor Network Connection

XRaySpeX — Thu, 17 Oct 2024 17:09:57 GMT

We might be able to show you how how to fix the issue yourself but only if you supply us with the info requested & any other pertinent info.