topic Re: New broadband bill vs Old broadband bill in Broadband & Landline

New broadband bill vs Old broadband bill

BNgo — Tue, 04 Jun 2024 21:56:33 GMT

I paid the broadband service on. 27th May for the period 13th May to 12th June. Then I upgraded my broadband service on 3rd June. The new bill will be charged on 13th June for the period of 3rd June to 2nd July, which is a full monthly charge. I haven't received any information about the refund of the last bill for the service from 3rd June to 13th June, which is double charged. No deduction of the new bill neither.

How can I get the refund?

Re: New broadband bill vs Old broadband bill

XRaySpeX — Tue, 04 Jun 2024 22:02:16 GMT

@BNgo : You should be getting a refund for that overlap period of your old BB. It should be credited to your BB a/c.

Re: New broadband bill vs Old broadband bill

CarolineJobson — Fri, 11 Oct 2024 12:53:39 GMT

Did you receive your refund? The same thing has just happened to me and there is no refund showing on my new bill for the period overlap.

Wondering if I need to contact EE or if this will appear on my next bill.

Re: New broadband bill vs Old broadband bill

BNgo — Fri, 11 Oct 2024 21:19:16 GMT

Yes, no worries. I received the refund in a reasonable time. It can't reflect in or refund from your new bill as EE treats your old service and new service by using two different account numbers.

Re: New broadband bill vs Old broadband bill

CarolineJobson — Sat, 12 Oct 2024 07:00:27 GMT

Great, thank you.

Was it done automatically, or did you need to contact them? I'm assuming it was a refund to your bank account rather than a credit on your EE account if the new and old accounts have different numbers?

I can no longer access the old account in my EE profile as they've removed it and added the new account.