topic Re: Changed Wireless Name not recognised by App in Broadband & Landline

Changed Wireless Name not recognised by App

yachtsman — Fri, 11 Oct 2024 17:49:57 GMT

I have changed the name of my wireless network on the BT Hub, but when I try to link the EE App, it cannot see the new wifi network name. How can I fix that please?

Re: Changed Wireless Name not recognised by App

JimM11 — Fri, 11 Oct 2024 18:19:09 GMT

@yachtsman The EE app is reported as not working with the BT hub as you call it, see if your MyBT app is still working with it.

Re: Changed Wireless Name not recognised by App

yachtsman — Fri, 11 Oct 2024 18:25:56 GMT

Hi Jim. No option to link the hub on the BT App. The EE app recognises the original name of the network before I changed it

Re: Changed Wireless Name not recognised by App

JimM11 — Fri, 11 Oct 2024 19:09:56 GMT

@yachtsman What router do you have?

Re: Changed Wireless Name not recognised by App

yachtsman — Fri, 11 Oct 2024 19:41:28 GMT

BT Smart Hub 2. I just converted from BT to EE and they told me to continue using my BT Hub

Re: Changed Wireless Name not recognised by App

JimM11 — Fri, 11 Oct 2024 19:54:33 GMT

@yachtsman Then the app to use is the MyBT app, the EE app is currently reported as not working to control the BT Smarthub2, but supposed to change in the future, some have had some luck with certain connects, but use the original app and see what happens with it.

Re: Changed Wireless Name not recognised by App

yachtsman — Fri, 11 Oct 2024 20:57:57 GMT

OK, thank you Jim