topic Re: How do I find my account number when I don’t receive a bill? TIA in Broadband & Landline

How do I find my account number when I don’t receive a bill? TIA

EEGazza — Fri, 11 Oct 2024 10:20:00 GMT

How do I find my account number when I don’t receive a bill? TIA. EE Gas got to be the worst company ever to correspond with

Re: How do I find my account number when I don’t receive a bill? TIA

XRaySpeX — Fri, 11 Oct 2024 11:53:39 GMT

Your a/c no. will be in your Welcome email. If you haven't kept that you will need to call EE to find out.

Re: How do I find my account number when I don’t receive a bill? TIA

Linzi_H — Fri, 11 Oct 2024 12:06:58 GMT

Hi @EEGazza

Welcome to the community.

If you head to the EE app> Manage> Billing> Download Your Bill, once you download your latest bill your account number will show on page 1 in the top right corner.

I hope this helps,

Linzi 😊

Re: How do I find my account number when I don’t receive a bill? TIA

XRaySpeX — Fri, 11 Oct 2024 12:18:41 GMT

@Linzi_H : You can't read a bill to see the a/c no. until you have linked your BB to your EE a/c. To do so requires your a/c no. Catch 22!

Re: How do I find my account number when I don’t receive a bill? TIA

Linzi_H — Fri, 11 Oct 2024 14:36:38 GMT

Thanks so much @XRaySpeX, I know for the future 😊

( I should have asked what the account number was needed for)

Re: How do I find my account number when I don’t receive a bill? TIA

EEGazza — Fri, 11 Oct 2024 16:06:35 GMT

Thanks, sadly I can’t find that e mail 🙁

Regards,
Gary

Re: How do I find my account number when I don’t receive a bill? TIA

XRaySpeX — Fri, 11 Oct 2024 16:23:53 GMT

Why do you need your a/c no.? I've assumed you wanted it for linking your Home BB but there's a few other reasons for wanting it not connected with Home BB.