topic Re: No internet since 20th Sept after agreeing to EE fullfibre in Broadband & Landline

No internet since 20th Sept after agreeing to EE fullfibre

fedup25 — Thu, 10 Oct 2024 10:57:18 GMT

This is my last ditch attempt to give EE the chance to sort out getting an openreach engineer to my house to install full fibre broadband before I go to a different provider.
I agreed to switch to EE after a sales person knocked on my door who assured me it would be a simple switch over. The installation was booked for 20th Sept, an engineer arrived and within an hour told me the ducting for the wires was blocked and we would need further work. Instead of logging this on their system, he click 'work completed'. This automatically cut me off from my previous internet provider. Since then- multiple phone calls, hours on hold, lots of promises of rearranged engineer visits (5) none of which even turned up, last missed appointment was yesterday. I am soooo fed up!! I need internet to work, a mini hub was sent out which is useless. If you can't give me full fibre then fine- just say so, I will go to someone who wants my custom.

Re: No internet since 20th Sept after agreeing to EE fullfibre

XRaySpeX — Thu, 10 Oct 2024 11:53:05 GMT

@fedup25 : This user discussion forum can have no access to your specific account. You need to raise this with CS & book another appointment.

Re: No internet since 20th Sept after agreeing to EE fullfibre

fedup25 — Thu, 10 Oct 2024 12:01:23 GMT

I have done... again. Not that I hold out much hope that an engineer will turn up tomorrow. Wish I had stayed with talk talk, I now have an extortionate mobile phone bill from having to share data from my phone to get on the internet. Not impressed with EE or openreach.

Re: No internet since 20th Sept after agreeing to EE fullfibre

Neallye10 — Fri, 11 Oct 2024 07:47:45 GMT

I am in the same boat !

Changedf over on easy switch from Talk Talk to EE who I have numerous Mobiles with!

The Broadband has been off more than on since 30 sept , no landline as number never came over! so one can call us.

Awful service from EE just blame BT outage in Village yet neighbour has EE and his works

Lost so much work and cannot afford to stay with EE , but they put up every barrier to stop you,and even the last agent told us if we where on Talk Talk it would work either

Teach your staff to check facts before stating as Talk talk on city Fibre!

Ofcom complaints a waste of time as all the data is false and all these companies should be shut down and assests seized!

worse thing is all home gadgets use wifi controls which i forgot to consider when switching

Smarty mobile better for signal as agent said use hotspot on mnobile for broadband and where we live I have no signal 1 bar and E shows most time indoors so have to stand out to get a signal

Put smarty sim in caravan router and running of this at moment

Awful awful service

Re: No internet since 20th Sept after agreeing to EE fullfibre

fedup25 — Fri, 11 Oct 2024 08:27:33 GMT

Sorry to hear you are also having similar issues, it's so stressful! Fingers crossed it gets sorted soon.

Re: No internet since 20th Sept after agreeing to EE fullfibre

Christopher_G — Fri, 11 Oct 2024 13:43:39 GMT

Hi @Neallye10

I'm sorry to hear that you're having some problems with your service. Have you opened a complaint with our Customer Service team?

Chris

Re: No internet since 20th Sept after agreeing to EE fullfibre

fedup25 — Fri, 11 Oct 2024 15:27:01 GMT

Yes! Multiple phone calls to EE and Openreach. I get promised engineers will come out to evaluate what needs to be done- including today - an appointment between 1 and 6pm. Has anyone turned up - no! Do I think anyone will turn up - no! Apparently someone from Openreach phoning on Monday for an update. It's getting to be a joke.
I'm going back to talk talk- slower broad band is better than no internet.

Re: No internet since 20th Sept after agreeing to EE fullfibre

Christopher_G — Fri, 11 Oct 2024 16:29:26 GMT

I'm sorry to hear that, @Neallye10

You've done the right thing in raising it with our customer care team and Openreach.

Hopefully everything starts going a bit smoother for you. Please keep us updated with what happens.

Chris