topic My broadband account number in Broadband & Landline

My broadband account number

Sandysandy — Thu, 10 Oct 2024 13:24:43 GMT

I have looked apone looked for my account number and found it nowhere even tried phoning them no joy at all every email from them have no account number on them at all this is just ridiculous.........I need my acc number

Re: My broadband account number

Ewan15 — Thu, 10 Oct 2024 13:55:54 GMT

Hi Sandy

If you download an EE Bill it will be on that

Re: My broadband account number

Sandysandy — Thu, 10 Oct 2024 15:26:40 GMT

I can't find bill as it's asking for my account number..... .. I'm so
frustrated with them

Re: My broadband account number

XRaySpeX — Thu, 10 Oct 2024 15:59:23 GMT

@Ewan15 : You can't read a bill to see the a/c no. until you have linked your BB to your EE a/c. To do so requires your a/c no. Catch 22!

@Sandysandy : Your a/c no. will be in your Welcome email. If you haven't kept that you will need to call EE to find out.

Re: My broadband account number

Ewan15 — Fri, 11 Oct 2024 07:07:50 GMT

XRaySpeX I just went to the EE App ->View My Bill-> Download as PDF and my account no is visible on the bill.

Alternatively the MY BT app shows your EE account no on the front screen.

Whilst I migrated from BT I have never needed to enter an Account No and my BT one just changed to become the new EE one.

Re: My broadband account number

XRaySpeX — Fri, 11 Oct 2024 12:04:43 GMT

Yes, @Ewan15 , that's cuz you've already linked your BB to your a/c using your a/c no. but the OP can't as thay don't know their a/c no.