topic Not received a confirmation email for broadband order in Broadband & Landline

Not received a confirmation email for broadband order

Carrie2013 — Wed, 09 Oct 2024 08:25:42 GMT

I've not received anything from ee with confirmation of my broadband order. It's already been cancelled once with no explanation!! I've got open reach booked in front Monday but not router or anything has been delivered yet

Re: Not received a confirmation email for broadband order

JimM11 — Wed, 09 Oct 2024 08:57:45 GMT

@Carrie2013 You should be able to see the order status on your EE account, delivery notice would be out about now, with package Fri/Sat delivery for your Monday install. Go check your account.

Re: Not received a confirmation email for broadband order

Mustrum — Wed, 09 Oct 2024 09:08:57 GMT

@Carrie2013 Have you spoken to customer services?

No one on here has account access, so will not know any details from your order.

Re: Not received a confirmation email for broadband order

XRaySpeX — Wed, 09 Oct 2024 09:16:31 GMT

You should receive your EE kit 1 - 2 days before install by Royal Mail.