topic Poor service and calls never returned when promised in Broadband & Landline

Poor service and calls never returned when promised

Neoone1 — Tue, 08 Oct 2024 17:11:40 GMT

No one will give me a straight answer and conflicting information being passed round to incorrect teams getting no further forward.

This is an all round poor service

All I want is the broadband speeds I was promised.

In the space of 5 months I have had:
14x engineer visits
3 xONTs & 4x routers
Currently service is stable but for how long?

I keep being promised call backs but no-one ever does?

Re: Poor service and calls never returned when promised

Northerner — Tue, 08 Oct 2024 17:20:40 GMT

Hi @Neoone1

There is no account access on these forums.

You can complain below and I suggest you do so.

https://ee.co.uk/help/contact-ee/complaint

Thanks

Re: Poor service and calls never returned when promised

Neoone1 — Tue, 08 Oct 2024 18:41:15 GMT

Thankyou

Complaint submitted