https://community.ee.co.uk/t5/Broadband-Landline/1571-service-not-working/m-p/1455542#M103866 <P>No. I have copper landline.</P> Tue, 08 Oct 2024 11:53:14 GMT Derek30 2024-10-08T11:53:14Z https://community.ee.co.uk/t5/Broadband-Landline/1571-service-not-working/m-p/1455402#M103838 <P>The 1571 answerphone service is not working on my EE analogue landline. Not possible to leave or retrieve messages. Spoke with customer services who insist on sending out an engineer, even though it is clearly not a physical landline issue. That will be a couple of days and an engineer visit wasted. How can I get hold of someone to properly report and diagnose the issue?</P> Tue, 08 Oct 2024 10:32:17 GMT https://community.ee.co.uk/t5/Broadband-Landline/1571-service-not-working/m-p/1455402#M103838 Derek30 2024-10-08T10:32:17Z https://community.ee.co.uk/t5/Broadband-Landline/1571-service-not-working/m-p/1455431#M103846 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1912965">@Derek30</a>&nbsp;Are you on a pure fibre connection?</P> Tue, 08 Oct 2024 10:52:49 GMT https://community.ee.co.uk/t5/Broadband-Landline/1571-service-not-working/m-p/1455431#M103846 JimM11 2024-10-08T10:52:49Z https://community.ee.co.uk/t5/Broadband-Landline/1571-service-not-working/m-p/1455542#M103866 <P>No. I have copper landline.</P> Tue, 08 Oct 2024 11:53:14 GMT https://community.ee.co.uk/t5/Broadband-Landline/1571-service-not-working/m-p/1455542#M103866 Derek30 2024-10-08T11:53:14Z https://community.ee.co.uk/t5/Broadband-Landline/1571-service-not-working/m-p/1455563#M103868 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1912965">@Derek30</a>&nbsp;Then they are correct for the engineer request, could be the error in one of 3 places. Are you on an old or new EE system if you know that answer?</P> Tue, 08 Oct 2024 12:25:50 GMT https://community.ee.co.uk/t5/Broadband-Landline/1571-service-not-working/m-p/1455563#M103868 JimM11 2024-10-08T12:25:50Z