topic Re: EE Hub making noise in Broadband & Landline

EE Hub making noise

Pottermon — Tue, 23 Apr 2024 20:40:48 GMT

This is the second hub from EE now that after a few weeks starts making a fizzling/hissing noise. It sound like an electricity current noise. The first hub was replaced by EE a few weeks ago but now this one has started making the same noise. Is this normal? Or have I had two dodgy hubs? Has anyone else had this happen to their hub and any answer as to why it was happening.

Re: EE Hub making noise

Mustrum — Tue, 23 Apr 2024 23:08:33 GMT

@Pottermon you are not the first to notice similar issues, but is it causing any issues?

Modern electronics in routers or the power supplies can make noises some people can hear, others not notice. Placing an obstacle in front of the router can help, just try and make sure you choose something that does not block WiFi as well.

Changing WiFi settings may also help, depending on your router.

Re: EE Hub making noise

Daniel-S — Wed, 24 Apr 2024 12:53:01 GMT

Hi @Pottermon,

We would need to look into this to see what's causing the noise. It's strange that you've had 2 separate devices. We'd need to work out why that's happening to you. There's a process that we need to follow to make sure that this goes through to the right team who would test the equipment and replace it also.

I'll send you a private message where you can reply back to my team, as Guides for EE, for help.

Thank you

Daniel-S

Re: EE Hub making noise

doom-lord — Sun, 28 Jul 2024 12:27:23 GMT

I have the same issue. But don’t know if the sound is the same. It’s a high cycle noise. Very annoying and maintains after turning off. I presume a battery inside and this is making the noise which I deem to be irregular. I’m I’ll so when I get opportunity I will phone to revive a second hub

Re: EE Hub making noise

JimM11 — Sun, 28 Jul 2024 18:37:24 GMT

@doom-lord When you turn it off, are you using the on/off switch at the back of the router, or are you turning of power to all at the mains socket?

Re: EE Hub making noise

doom-lord — Wed, 31 Jul 2024 08:00:38 GMT

I am in the exact same position you are. Im I’ll and not home most of the time; I came home and a high pitch cycle noise was there. Very annoying and I did the same unplugged it, rebooted it, had re phone service check the line. But it persisted even unplugged for ages. Definitely a battery which the engineer said oh there isn’t one. There is as I’m an engineer. So he said he couldn’t hear it, out of his spectrum of hearing more like. So he said he would leave in his notes he’d request a new router, which I asked for from the start. Good luck with yours, seems a common thing

Re: EE Hub making noise

Pottermon — Wed, 31 Jul 2024 12:48:36 GMT

Im glad it's not just me! They say nothing is wrong with it but surely it
shouldn't be making this high pitch noise ! Hopefully a new one will sort
it out for you

Re: EE Hub making noise

Alibalibee-1 — Mon, 07 Oct 2024 14:07:34 GMT

Do you unplug your dongle at night. It still works on the battery but it's never on main power for 24 hrs.

Re: EE Hub making noise

XRaySpeX — Mon, 07 Oct 2024 16:55:12 GMT

@doom-lord , @Alibalibee-1 : Which EE BB plan are you on? What EE router do you have?

Re: EE Hub making noise

XRaySpeX — Mon, 07 Oct 2024 16:58:03 GMT

@Alibalibee-1 : Fixed Home BB routers do not have batteries in them They work off the mains & are not recommended to be switched OFF/ON, at least not often.

Re: EE Hub making noise

Edy6 — Fri, 14 Mar 2025 19:23:20 GMT

I have the same issue, my new hub started to make a very annoying sound as you described above. In my case I've noticed that the noise is intermittent and seems to correlate with the green light from the fibre wall socket. Does anyone know if this is dangerous, especially if you leave abroad for a few weeks?

Re: EE Hub making noise

Christopher_G — Sat, 15 Mar 2025 12:57:33 GMT

Hi @Edy6

Welcome to the community.

Have you spoken with our technical support team? They'll be able to try and diagnose what is causing the problem and hopefully help fix it.

If you're worried about leaving it on while you're away, it may be worth powering it off until you return or find a fix through our customer support team.

Please keep us posted on what happens.

Chris

Re: EE Hub making noise

StopIt — Tue, 13 Jan 2026 13:07:59 GMT

Sorry to bump this but I have been hearing a similar thing on my Smart Hub 6 Plus as between that noise the hub has been power cycling itself

A very helpful Guide is sending a like for like replacement but is this a more widespread issue than I thought? Would it be better to throw a new Hub at it than use another similar one (from refurb stock I would guess now!) at the problem?

I'll know more tomorrow at least when a replacement arrives.

Re: EE Hub making noise

Michael_D — Tue, 13 Jan 2026 15:10:53 GMT

Please keep us posted with how it goes with the replacement @StopIt.

If the same thing does happen here, it is worth speaking to our tech guides again so they can look at the options further.

Michael

Re: EE Hub making noise

Oneil61 — Thu, 07 May 2026 13:30:53 GMT

My hub is also making a funny noise, especially when the TV and everything is switched off. I’m worried the hub might be failing even though I haven’t had it that long.

Re: EE Hub making noise

Rach_H — Thu, 07 May 2026 16:27:43 GMT

Hi @Oneil61,

Welcome to the Community!

It's certainly worth reaching out to our team, so they can look into what is happening here, and help you to get this sorted.

Rach

Re: EE Hub making noise

Oneil61 — Thu, 07 May 2026 16:46:24 GMT

Hi Rach, how do I go about getting in touch with the support team?

Re: EE Hub making noise

JimM11 — Thu, 07 May 2026 16:56:01 GMT

@Oneil61 From the part @Rach_H posted earlier, just click on it and do your preferred choice. Same as below.

https://ee.co.uk/help/contact-ee

Re: EE Hub making noise

XRaySpeX — Thu, 07 May 2026 16:56:16 GMT

Try calling EE CS on the Freephone no.(Opt 1) in my sig.