topic Re: POE Access Points not connecting in Broadband & Landline

POE Access Points not connecting

pgc123 — Sat, 16 Mar 2024 17:52:50 GMT

Hi - I have just moved from BT Hub to the new EE hub. I have connected 2 POE Access Points (Ubiquiti) but cannot get anything to connect to them. I have factory reset the APs and know they are working as I can see them when searching for WiFi but they just hang when trying to connect anything to them. When I go into admin it shows nothing connected to Ethernet ports - does anyone have any suggestions of how to fix? Many thanks.

Re: POE Access Points not connecting

Mustrum — Sat, 16 Mar 2024 21:43:34 GMT

@pgc123 not really sure what you mean. Or know much about your Access points - are they expecting POE from the router or do you have some kind of adapter?

Which admin are you going into - the router or the AP?

Re: POE Access Points not connecting

pgc123 — Sat, 16 Mar 2024 23:19:13 GMT

The APs have their own separate power.

If I look at available WiFi I settings on my mobile phone I can see both APs named but cannot connect anything to them.

When I log into EE router it is showing no Ethernet connected to any of its ports. Either the ports are not working or I think I need to do something with the EE admin settings?

Sent from my iPhone

Re: POE Access Points not connecting

Woodywoop92 — Mon, 07 Oct 2024 15:04:59 GMT

I am having the exact same issue. Never had an issue for years with this AP and suddenly I switch to EE and it stops working.