https://community.ee.co.uk/t5/Broadband-Landline/Have-I-been-disconnected-at-street-cabinet/m-p/1452610#M103632 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4566894">@skyblueboy</a>&nbsp; &nbsp; the first question would have to be why did you not report the fault to Plusnet?</P> <P>EE use the same lines as PN, so all you have done is move to another supplier with a line fault.</P> <P>Although the chart shows FTCC not available, it does show SOGEA available, which is the same thing, but without a telephone service.</P> <P>The old telephone service has not been available to new users/those changing suppliers since last September.</P> <P>You need to give customer services a call, and stop assuming things magically fix if you do nothing.</P> Mon, 07 Oct 2024 10:34:19 GMT Mustrum 2024-10-07T10:34:19Z https://community.ee.co.uk/t5/Broadband-Landline/Have-I-been-disconnected-at-street-cabinet/m-p/1452605#M103631 <P>Think I should start when the problem started...</P><P>I was with PlusNet with part fibre (FTTC) broadband when on 10/11 July overnight, my router was flashing orange, hoping it was just a temporary issue which it wasn't, I turned it off and used EE wifi hotspot for my pc...tried turning it on once a week and left overnight to no avail....</P><P>So thinking that PlusNet has gone down the pan, I signed up for part fibre (FTTC) broadband with EE, router came a few days ago and activation day is today (7th Oct)…</P><P>So turned it on and waited for it to show I'm connected, but had a sinking feeling I was going to get flashing orange lights like I did with PlusNet, and yep, its flashing orange..</P><P>Ran a EE check and it says need to send a engineer to home, but I don't think that is needed, I ran a bt check for the street cabinet to my address which I only found out I could do on this forum today, I have included the results of the check, and if you look under the headline "WBC FTTC Availabilty" it shows four lines of "Unavailable"</P><P>So am I right I been disconnect from the cabinet?</P><P>I have been online since the days of 56k modems, so usually been tech savvy, but fallen behind a bit with latest tech, but not that much!</P><P>So can anyone confirm my suspicions?<BR />Thank You</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="screenshot" style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/34362iE8F9D24C974F6EDE/image-size/large?v=v2&amp;px=999" role="button" title="bt.jpg" alt="screenshot" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">screenshot</span></span></P><P>&nbsp;</P> Mon, 07 Oct 2024 10:26:41 GMT https://community.ee.co.uk/t5/Broadband-Landline/Have-I-been-disconnected-at-street-cabinet/m-p/1452605#M103631 skyblueboy 2024-10-07T10:26:41Z https://community.ee.co.uk/t5/Broadband-Landline/Have-I-been-disconnected-at-street-cabinet/m-p/1452610#M103632 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4566894">@skyblueboy</a>&nbsp; &nbsp; the first question would have to be why did you not report the fault to Plusnet?</P> <P>EE use the same lines as PN, so all you have done is move to another supplier with a line fault.</P> <P>Although the chart shows FTCC not available, it does show SOGEA available, which is the same thing, but without a telephone service.</P> <P>The old telephone service has not been available to new users/those changing suppliers since last September.</P> <P>You need to give customer services a call, and stop assuming things magically fix if you do nothing.</P> Mon, 07 Oct 2024 10:34:19 GMT https://community.ee.co.uk/t5/Broadband-Landline/Have-I-been-disconnected-at-street-cabinet/m-p/1452610#M103632 Mustrum 2024-10-07T10:34:19Z