topic Re: Bt to ee in Broadband & Landline

Bt to ee

Barrett010 — Sun, 06 Oct 2024 22:30:30 GMT

Ive change to ee fibre from bt. Ive swapped the router. This ia the only thing chnaged yet im only getting 90 when i should bw getting 900 wired to my ps5. It was fine before i sqapped the router. Any suggestions?

Re: Bt to ee

JimM11 — Mon, 07 Oct 2024 08:50:59 GMT

@Barrett010 Would have a look at the router manager, http://192.168.1.254 and check the status tab to see what your sync speed to the router is, incase the package swap from BT - EE got messed up.

And you have 60 days before the old BT router needs to be returned, so keep a hold of it just incase you require to put it back on, the BT router's work on the EE service, but you should post the models of each for confirmation or any possible issue's.

Re: Bt to ee

XRaySpeX — Mon, 07 Oct 2024 08:54:07 GMT

On Full Fibre there are no sync speeds reported by the router. They are handled by the ONT modem. All the router will show is the WAN Link Speed which is essentially the speed output by the ONT & it will be either 1 Gig or 2.5 Gig depending on the ONT model.

Re: Bt to ee

JimM11 — Mon, 07 Oct 2024 08:59:00 GMT

@XRaySpeX Thanks for that!

Re: Bt to ee

JimM11 — Mon, 07 Oct 2024 12:02:39 GMT

@Barrett010 Try a wireless speed test, if it still returns around the 90mb/s on that also, then you may have had a EE profile set at the 100mb/s instead of you gigabyte package, to check then you would have to call EE CS for it to be corrected, If wireless is ok, then ethernet cable check next step, a 2 pair 4 cores would cause this also 100mb/s switch also. Some things to check.