topic Re: WiFi 7 in Broadband & Landline

WiFi 7

Daisyt90 — Sun, 06 Oct 2024 20:00:35 GMT

How many people have got the new WiFi 7 router. I got text message and been on phone none stop. Been told should be getting new router last week. Still nothing and when go on chat. Get told not able to have it. Even though I’m a new customer and have the 1.6gb package and pay £79.99

Re: WiFi 7

Chris_B — Sun, 06 Oct 2024 20:15:08 GMT

@Daisyt90 Do you already have an EE router? If you do you’ll not get this new router. Your contract is for what you got supplied with it.

Re: WiFi 7

Daisyt90 — Sun, 06 Oct 2024 20:26:26 GMT

Yeah I’ve spoke to them. And said you will get WiFi 7. As the WiFi 6 Is capped. Running 2.5 LAN port on my pc. So need the new router if they won’t change it no point me paying £80 a month for 1.6gbps.
the speed I’m getting now.

Re: WiFi 7

XRaySpeX — Sun, 06 Oct 2024 20:54:45 GMT

You sure you've got a 2.5 Gig ONT? What's the router's BB Status say is your WAN speed?

Re: WiFi 7

Daisyt90 — Sun, 06 Oct 2024 21:02:09 GMT

Yeah new ont put in and was told it was for the 1.6gbps. Only been with them for a month. They sent out the old WiFi 6. When I’ve spoke to them they have said I will get the new router. And they emailed the specs.

Re: WiFi 7

Daisyt90 — Sun, 06 Oct 2024 21:07:26 GMT

How do you tell what ont I have. I’ll double check

Re: WiFi 7

XRaySpeX — Sun, 06 Oct 2024 21:13:05 GMT

As I suggest check the WAN speed on the router.

Re: WiFi 7

Mustrum — Sun, 06 Oct 2024 21:30:10 GMT

@Daisyt90 have a look through this long thread, other customers are asking the same question, and have also been told they are due the new router soon. https://community.ee.co.uk/t5/Broadband-Landline/2-week-review-of-EE-1-6gbs/td-p/1358835

Re: WiFi 7

Daisyt90 — Sun, 06 Oct 2024 21:39:03 GMT

Re: WiFi 7

XRaySpeX — Sun, 06 Oct 2024 22:04:47 GMT

Sorry, I'm not interested what EE promised or estimated for you. Best intentions & all that! I'm only interested in what the router is seeing what's actually happening now in earnest.

Re: WiFi 7

Daisyt90 — Sun, 06 Oct 2024 21:58:25 GMT

So what else do I do to test speed then

Re: WiFi 7

XRaySpeX — Sun, 06 Oct 2024 22:04:01 GMT

It's not a test. It's an actual measurement.

Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. Then on the Home > Status page you will see the WAN or Link Speed.

Re: WiFi 7

Daisyt90 — Sun, 06 Oct 2024 22:11:42 GMT

Re: WiFi 7

XRaySpeX — Sun, 06 Oct 2024 22:18:44 GMT

Thanks! Good! That confirms you have the 2.5 Gig ONT & that EE is supplying you with 1.6 Gig BB.

However that screenshot of your PC's Ethernet shows that it only has 1 Gig LAN as does the SH+ router. You'll need to do a speedtest over WiFi before you'll ever achieve 1.6 Gig speeds.

Re: WiFi 7

Daisyt90 — Sun, 06 Oct 2024 22:31:39 GMT

So does the route need changing to the new WiFi 7 one as that runs lan at 2.5. But the router I have now only runs at 1 gbps so won’t get any more to the pc

Re: WiFi 7

XRaySpeX — Mon, 07 Oct 2024 01:14:10 GMT

What's the point when your PC only has a 1 Gig LAN? This router will achieve 1.6 Gig over WiFi.

Re: WiFi 7

Daisyt90 — Mon, 07 Oct 2024 01:26:57 GMT

There is a 2.5Gb PCIe network card just been installed. What it’s connected to. The router I have now 1Gbps LAN so it won’t go over that. So need a router with a LAN that’s over 1gbps

Re: WiFi 7

XRaySpeX — Mon, 07 Oct 2024 01:30:47 GMT

@Daisyt90 wrote:

There is a 2.5Gb PCIe network card just been installed. What it’s connected to.

That's not what you showed in your pix of 11:11 PM.

Re: WiFi 7

Daisyt90 — Mon, 07 Oct 2024 01:40:51 GMT

Yeah it does it says it the top. Sorry I should have zoomed in

Re: WiFi 7

XRaySpeX — Mon, 07 Oct 2024 01:47:19 GMT

Then why's it say the Link Speed is 1 Gig on Ethernet 3? Perhaps that LAN Controller has another LAN port on 2.5 Gig.