topic Re: Poor connection to Sky Q Boxes around my house in Broadband & Landline

Poor connection to Sky Q Boxes around my house

Neill326 — Tue, 02 Jan 2024 14:00:18 GMT

Have just moved to EE Broadband from Sky but am having almost daily issues where my main Sky Q box will lose connection to the Wi-Fi and then all the mini boxes will also lose connection.

Is this an issue for Sky to resolve or for EE?

Re: Poor connection to Sky Q Boxes around my house

bristolian — Tue, 02 Jan 2024 15:40:15 GMT

Do other wireless devices also have connectivity issues in the same locations?

Re: Poor connection to Sky Q Boxes around my house

Neill326 — Tue, 02 Jan 2024 16:22:38 GMT

Hi there - Nope, just the Sky Boxes.

I contacted Sky and they suggested a couple of things which I have tried, just got to wait now to see if it happens again.

Re: Poor connection to Sky Q Boxes around my house

Ajkennedy23 — Fri, 04 Oct 2024 12:56:43 GMT

Hey - did you get this sorted? What was the outcome - we have the same issue and waiting on engineers from both EE and Sky….

Re: Poor connection to Sky Q Boxes around my house

GelderSteve — Wed, 09 Oct 2024 09:42:37 GMT

Neill326 I have just installed EE Broadband and my Sky Q Mini boxes are not connecting. Did you get anywhere with this?

All my other devices are working fine.

Re: Poor connection to Sky Q Boxes around my house

Peter_W — Wed, 09 Oct 2024 11:55:14 GMT

Good afternoon @GelderSteve.

Welcome to the EE Community!

What's happening when you try to connect your Sky Q boxes to this?

Do you get any particular error messages, or do they connect initially then intermittently fail?
Peter

Re: Poor connection to Sky Q Boxes around my house

GelderSteve — Wed, 09 Oct 2024 13:50:40 GMT

Peter

My sky Q box has connected. But my minin boxes won’t connect to the skunk box!

Sent from Outlook for iOS<>

Re: Poor connection to Sky Q Boxes around my house

Peter_W — Wed, 09 Oct 2024 13:54:26 GMT

Thanks @GelderSteve.

I'm not quite sure what you mean by Skunk Box, is this a third party router you're using?

What exactly is happening when you try to connect the Mini boxes too, for example do you see any errors?

Peter

Re: Poor connection to Sky Q Boxes around my house

GelderSteve — Wed, 09 Oct 2024 16:19:32 GMT

Peter,

I believe I have it working now.

Steve *****
**********

***********

[mod edit: removed personal details from the community]

Re: Poor connection to Sky Q Boxes around my house

Christopher_G — Wed, 09 Oct 2024 16:23:55 GMT

That's great, @GelderSteve

Thanks for coming back to let us know. 🙂

Chris

Re: Poor connection to Sky Q Boxes around my house

SpS_005 — Sat, 21 Dec 2024 08:40:18 GMT

Hi Steve

What exactly did you do to fix this?

Cheers

Steve

Re: Poor connection to Sky Q Boxes around my house

GelderSteve — Sat, 21 Dec 2024 09:57:49 GMT

Steve

it took a lot of patience and perseverance but basically kept recycling until it worked. I have had one mini box drop out since but reconnected quickly, otherwise all working well now.