topic BT to EE Migration, What happens to the credit with BT? in Broadband & Landline

BT to EE Migration, What happens to the credit with BT?

happycustomer — Thu, 03 Oct 2024 19:26:53 GMT

Just curious if anyone knows the answer before trying to contact support, I successfully migrated from BT to EE, same package essentially although the one I ordered was 550mb vs the BT 500 which I assume is to sell the idea to you! however now everything says 500 which is a bit annoying...

Anyways I now have £22 credit with BT and EE states they will take payment by DD in a few days, so what happens with the BT Credit? does it also get migrated to EE or do I need to contact support to try and get a refund?

Re: BT to EE Migration, What happens to the credit with BT?

XRaySpeX — Thu, 03 Oct 2024 19:43:24 GMT

You should get a final bill from BT for up to the migration date & any credits due will be refunded.

Re: BT to EE Migration, What happens to the credit with BT?

JimM11 — Thu, 03 Oct 2024 20:06:58 GMT

@happycustomer Some EE info that you may not receive regarding the package.

Full Fibre 500 Essentials

We'll be in touch to let you know your broadband service start date.

Your contract is for: 24 months, starting when your service is activated.

Your expected speeds

	500 Mbps
Your estimated download speed

	73 Mbps
Your estimated upload speed

Your Speed Guarantee
Your guaranteed download speed is: 425Mbps

Find out more about the Speed Guarantee.

More about your broadband speeds
Your maximum download and upload speeds will be 550Mbps and 75Mbps.

Your minimum upload speed will be 10Mbps.

Your broadband technology type will be Full Fibre broadband.

Re: BT to EE Migration, What happens to the credit with BT?

jaketheplumber — Sun, 06 Oct 2024 16:42:52 GMT

I used to pay by direct debit and when I moved to EE my BT credit was returned to my account fairly quickly. Then I cancelled my BT direct debit and set up one for EE.