https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-Pro-Upgrade-on-1-6GB-Contract-Conflicting-Info/m-p/1450783#M103378 <P>I’m on the 1.6Gbps contract and have been trying to upgrade to the Smart Hub Pro. However, customer service has given me conflicting information.</P><P>One rep told me to call back in 5 days, while another said that existing customers would automatically receive the new equipment without needing to do anything.</P><P>Has anyone here successfully upgraded or received the new hub? I’m trying to figure out which version is correct. Any advice or experiences would be appreciated!</P> Thu, 03 Oct 2024 10:13:04 GMT TheDuffaloUK 2024-10-03T10:13:04Z https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-Pro-Upgrade-on-1-6GB-Contract-Conflicting-Info/m-p/1450783#M103378 <P>I’m on the 1.6Gbps contract and have been trying to upgrade to the Smart Hub Pro. However, customer service has given me conflicting information.</P><P>One rep told me to call back in 5 days, while another said that existing customers would automatically receive the new equipment without needing to do anything.</P><P>Has anyone here successfully upgraded or received the new hub? I’m trying to figure out which version is correct. Any advice or experiences would be appreciated!</P> Thu, 03 Oct 2024 10:13:04 GMT https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-Pro-Upgrade-on-1-6GB-Contract-Conflicting-Info/m-p/1450783#M103378 TheDuffaloUK 2024-10-03T10:13:04Z https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-Pro-Upgrade-on-1-6GB-Contract-Conflicting-Info/m-p/1450810#M103380 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2057792">@TheDuffaloUK</a>&nbsp; although it is a bit long, have a look through this thread, where fellow customers have had the same question and got answers.&nbsp;<A href="https://community.ee.co.uk/t5/Broadband-Landline/2-week-review-of-EE-1-6gbs/td-p/1358835" target="_blank" rel="noopener">https://community.ee.co.uk/t5/Broadband-Landline/2-week-review-of-EE-1-6gbs/td-p/1358835</A>&nbsp;</P> Thu, 03 Oct 2024 10:51:09 GMT https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-Pro-Upgrade-on-1-6GB-Contract-Conflicting-Info/m-p/1450810#M103380 Mustrum 2024-10-03T10:51:09Z