topic Re: BT Hub not connecting to EE box the hub is constant purple in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450417#M103311 Will try that, thank you Wed, 02 Oct 2024 16:09:28 GMT Bellaboo02 2024-10-02T16:09:28Z BT Hub not connecting to EE box the hub is constant purple https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450367#M103303 Wed, 02 Oct 2024 14:50:36 GMT https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450367#M103303 Bellaboo02 2024-10-02T14:50:36Z Re: BT Hub not connecting to EE box the hub is constant purple https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450379#M103304 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4561146">@Bellaboo02</a>&nbsp;: Which BT Hub? Which EE box?</P> Wed, 02 Oct 2024 15:06:51 GMT https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450379#M103304 XRaySpeX 2024-10-02T15:06:51Z Re: BT Hub not connecting to EE box the hub is constant purple https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450385#M103305 Smart Hub 2 EE box no idea, only got installed a few months ago. Sorry I'm<BR />a dinosaur with tech stuff Wed, 02 Oct 2024 15:15:28 GMT https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450385#M103305 Bellaboo02 2024-10-02T15:15:28Z Re: BT Hub not connecting to EE box the hub is constant purple https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450392#M103307 <P>I guess the "EE box" is the OR ONT fixed to the wall. It's the modem for your Full Fibre BB.</P> <P>What lights show on the ONT?</P> Wed, 02 Oct 2024 15:21:46 GMT https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450392#M103307 XRaySpeX 2024-10-02T15:21:46Z Re: BT Hub not connecting to EE box the hub is constant purple https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450408#M103309 The power light,, PON and LAN. The LOS has no light Wed, 02 Oct 2024 15:40:28 GMT https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450408#M103309 Bellaboo02 2024-10-02T15:40:28Z Re: BT Hub not connecting to EE box the hub is constant purple https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450414#M103310 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4561146">@Bellaboo02</a>&nbsp; &nbsp;click on the link in the following help page&nbsp; to get EE to check and report on your line.</P> <P><A href="https://ee.co.uk/help/broadband" target="_blank" rel="noopener">https://ee.co.uk/help/broadband</A>&nbsp;</P> Wed, 02 Oct 2024 16:04:26 GMT https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450414#M103310 Mustrum 2024-10-02T16:04:26Z Re: BT Hub not connecting to EE box the hub is constant purple https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450417#M103311 Will try that, thank you Wed, 02 Oct 2024 16:09:28 GMT https://community.ee.co.uk/t5/Broadband-Landline/BT-Hub-not-connecting-to-EE-box-the-hub-is-constant-purple/m-p/1450417#M103311 Bellaboo02 2024-10-02T16:09:28Z