topic Re: Items lacking on my new EE Smart Hub Plus in Broadband & Landline

Items lacking on my new EE Smart Hub Plus

EricG-38 — Tue, 01 Oct 2024 10:26:28 GMT

I recently switched to EE Broadband from BT and was disappointed to find that the Hub Manager didn't perform as well as the BT one. It won't allow me to change the names of any of my connected items, it doesn't show the connected WiFi Extender although I am assured that it is connected and working, and it lacks the USB Network facility that I had with the BT Router which I always used extensively and found very useful. Being part of the same organisation as BT someone at EE needs to get themselves organised and sort out these annoying problems.

Eric

Re: Items lacking on my new EE Smart Hub Plus

Ewan15 — Tue, 01 Oct 2024 12:39:10 GMT

Welcome to the forum

The Hub Manager will show you the devices connected to your extender. Just just click on the segment you are interested in.

The EE APP gives you more management options than the hub manager

Re: Items lacking on my new EE Smart Hub Plus

EricG-38 — Tue, 01 Oct 2024 13:16:08 GMT

I would but if you read my post you will see that my WiFi extender isn't visible in the Hub Manager. In fact it says that no extender is present even though EE has checked my service and assures me it is.

Eric

Re: Items lacking on my new EE Smart Hub Plus

JimM11 — Tue, 01 Oct 2024 13:24:18 GMT

@EricG-38 And you can ask EE to send you the home report test if you wish to confirm that it is, the forum is a fountain and if you search you may not always get the return that you expect. And link from yesterday.

Smart Wifi Plus Discs not connecting as extenders - The EE Community

Re: Items lacking on my new EE Smart Hub Plus

EricG-38 — Tue, 01 Oct 2024 13:33:46 GMT

Done that. That's how I know it's connected.

Re: Items lacking on my new EE Smart Hub Plus

Ewan15 — Tue, 01 Oct 2024 13:45:46 GMT

Hi Eric

Did you set up the extender using the wizard on the EE App?

If not try running the wizard

Re: Items lacking on my new EE Smart Hub Plus

JimM11 — Tue, 01 Oct 2024 14:29:22 GMT

@EricG-38 That's not what you wrote in your first post!

Re: Items lacking on my new EE Smart Hub Plus

JimM11 — Tue, 01 Oct 2024 18:02:55 GMT

@Ewan15 How does the advanced section and selecting wireless then extenders show/play settings wise on the web interface, if you get time to have a look.👍

Re: Items lacking on my new EE Smart Hub Plus

Ewan15 — Tue, 01 Oct 2024 18:08:53 GMT

Hi Jim

It seems to be working as it should, just renamed the Extender

Re: Items lacking on my new EE Smart Hub Plus

JimM11 — Tue, 01 Oct 2024 18:11:08 GMT

@Ewan15 Thanks, will look at pic when cleared.👍

Re: Items lacking on my new EE Smart Hub Plus

XRaySpeX — Tue, 01 Oct 2024 18:30:57 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

Re: Items lacking on my new EE Smart Hub Plus

JimM11 — Tue, 01 Oct 2024 18:40:59 GMT

@Ewan15 Final question between your two pics, are you wired backhaul or wireless backhaul, just trying to see if another oddity in the web interface. Thanks

Re: Items lacking on my new EE Smart Hub Plus

Ewan15 — Wed, 02 Oct 2024 06:17:27 GMT

Wired backhaul. It does tell that on the screen shot or were you just after confirmation😉

Re: Items lacking on my new EE Smart Hub Plus

JimM11 — Wed, 02 Oct 2024 08:33:25 GMT

@Ewan15 On the status screen your first pic, shows devices on the smart wireless connected to the wireless extender, then on advanced says Ethernet, but i thought you had mentioned you had wired backhaul, so not sure if it was one of those oops, the router on web does display incorrectly. Or when you set the advanced up does it correct and display fine now. Do not use EE smartwifi, have asus AI mesh.

Re: Items lacking on my new EE Smart Hub Plus

Ewan15 — Wed, 02 Oct 2024 08:54:57 GMT

Hi Jim

Yes I have an ethernet cable connected between the Router and the Extender.

The first Screen is what you see without logging in as Admin, the second is as Admin

Re: Items lacking on my new EE Smart Hub Plus

JimM11 — Wed, 02 Oct 2024 09:08:02 GMT

@Ewan15 Are you not getting what i am saying, Status screen shows 2 extenders, one for wired to the hub, the other for wireless to the hub, on a wired backhaul you would expect the devices to be on the top left extender, unless that is just to show wired ethernet devices that are connected to extenders when you are not using wired backhaul could be with only one ethernet port unless hanging a switch off the smartwireless also works. Not that important!