topic Re: Smart Hub Plus poor Ethernet Speeds in Broadband & Landline

Smart Hub Plus poor Ethernet Speeds

Colesey — Mon, 30 Sep 2024 21:32:09 GMT

Plugged my laptop into my Smart Hub Plus via Ethernet earlier this evening and simply cannot achieve speeds of over 370 mbps (900mbps package). I have tried all 4 LAN ports and they all produce the same results. I have switched from Cat5e to 6 to 7 and this has no bearing on the speed. Plus I’ve reset the hub and power cycled it and this has no effect. I have checked technical logs and there’s nothing unusual. Any help greatly appreciated as I’m tearing my hair out!

Re: Smart Hub Plus poor Ethernet Speeds

Mustrum — Mon, 30 Sep 2024 21:39:57 GMT

@Colesey have you logged onto the router and looked at the WAN connection speed, are to able to confirm this is 1000Mbps?

What devices are you testing with, have you looked at the connection speeds, and what test are you testing to?

Re: Smart Hub Plus poor Ethernet Speeds

JimM11 — Mon, 30 Sep 2024 22:56:05 GMT

@Colesey What mode is your laptop operating in, if for instance say its a windows laptop, your running in battery mode with extended operation, then your cpu speed will be turned down, and this will pull all other devices with it. You can see that in resource monitor operation of your laptop!

Cable has nothing to do with anything, a 6foot cat 5 cable will do 1Gb/s on a home network, very hard to even get cat 5 now a days anyway, the specs of cable if you look at them are all guidance, cat 5e 100m to Gb/s, what do you think a 2m cable does.

Re: Smart Hub Plus poor Ethernet Speeds

Colesey — Tue, 01 Oct 2024 07:33:08 GMT

@Mustrum yep 1000mbps link speed, I’m getting the full 900mbps over WiFi so knew that wasn’t the issue.
I’ve only tested with my laptop as that has a 2.5gb lan port that should be able to handle the 1gb connection with ease. I’m thinking there’s an issue with my hub.

im just using ookla to test the speeds.

Re: Smart Hub Plus poor Ethernet Speeds

Mustrum — Tue, 01 Oct 2024 08:23:23 GMT

@Colesey OK thanks, I guess you don't have anything else with a 1Gb LAN port you could test from?

Is it perhaps one of those USB to LAN connectors?

Re: Smart Hub Plus poor Ethernet Speeds

Ewan15 — Tue, 01 Oct 2024 08:25:11 GMT

Ethernet cable is a red herring as CAT 5e will do 2.5 GBps unless we are talking long cable runs.

Try doing a speed test on Cloudfare - https://speed.cloudflare.com/

You get a lot of analysis of what is going on with your connection.

Do you know that your LAN port will run at 2.5 gbps?

Re: Smart Hub Plus poor Ethernet Speeds

Colesey — Tue, 01 Oct 2024 08:48:39 GMT

@Mustrum nothing to hand at the moment unfortunately to test with. Should have access to another laptop later.

Re: Smart Hub Plus poor Ethernet Speeds

Colesey — Tue, 01 Oct 2024 08:49:58 GMT

@Ewan15 Cloud flare says I’m running at 420mbps, 0% packet loss, everything looks fine.

Re: Smart Hub Plus poor Ethernet Speeds

Mustrum — Tue, 01 Oct 2024 09:01:55 GMT

@Colesey are you using the browser version on Ookla? There is a Windows version which they guide you to, it seems to work better at higher speeds.

Re: Smart Hub Plus poor Ethernet Speeds

JimM11 — Tue, 01 Oct 2024 09:35:04 GMT

@Colesey You have not answered the Usb to 2.5Gb/s adapter, is it one of those. If on a usb2 port then that is speed limited to 480mb/s. Or the usb may not negotiate the port correctly.

Re: Smart Hub Plus poor Ethernet Speeds

Colesey — Tue, 01 Oct 2024 09:42:13 GMT

@JimM11 dont believe so, how would I find that out?

Re: Smart Hub Plus poor Ethernet Speeds

JimM11 — Tue, 01 Oct 2024 09:49:31 GMT

@Colesey What is your adapter make/model or post a pic of it, your laptop will have various usb ports, there is nearly always a usb2 port for slower speeds and getting software installed, then possible number of higher speed ports, but these are also like nic's backward compatible, just as your 2.5Gb/s nic negotiated with the router and set it self at 1000/1000. USB can do the same. Is you laptop nic just on the side of your laptop, not many have more than Gbyte ports but newer may have.

Re: Smart Hub Plus poor Ethernet Speeds

Colesey — Tue, 01 Oct 2024 10:01:58 GMT

@JimM11 im simply plugging an Ethernet cable from the lan port on the SH+ to the LAN port on my laptop. As far I’m aware USB isn’t involved… my adapter is Rivert Networks Killer E2500 Ethernet controller.
I’ve managed 900mbps on this laptop before and oh yeah I was using the Smart Hub 2….

Re: Smart Hub Plus poor Ethernet Speeds

JimM11 — Tue, 01 Oct 2024 10:12:35 GMT

@Colesey Got it, do you happen to have a switch that you can put between the laptop and router, would also have a look to see if there was a update to the nic since you last did your good speed test.

Re: Smart Hub Plus poor Ethernet Speeds

Colesey — Tue, 01 Oct 2024 10:16:17 GMT

@JimM11 I don’t unfortunately. I do have an Xbox Series X I could test as I think that has a 1Gb Ethernet port. If the speed is the same as it is on the laptop then surely there’s an issue with the hub??

Re: Smart Hub Plus poor Ethernet Speeds

JimM11 — Tue, 01 Oct 2024 10:30:04 GMT

@Colesey When you speed test, it's best to have only one thing connected and doing so, you just do not know what is going on, so if you do the x box test, then have wifi devices disconnected if possible and only the x box live on the ethernet, but it also does not 100% follow, if your laptop on wireless is doing 900mb/s.

Re: Smart Hub Plus poor Ethernet Speeds

Colesey — Tue, 01 Oct 2024 10:52:16 GMT

@JimM11 So I did a speed test on the Xbox and it’s getting the full 900mbps download speed with minimal latency so no issue with the hub or the cable so must be my laptop causing the issue!

Re: Smart Hub Plus poor Ethernet Speeds

JimM11 — Tue, 01 Oct 2024 11:35:58 GMT

@Colesey You are correct, now you know the router is fine, you just have to look see what is going on with the laptop.