topic Re: EE Smarthub in Broadband & Landline

EE Smarthub

Nacsmith — Mon, 30 Sep 2024 15:35:33 GMT

I have just ordered the EE Smarthub after explaining that I do not have a line to the house. After reading about it, all sites I have look at say plug into your existing line! I was assured that a line was not needed. Can anyone confirm that a smarthub will work without a line to the property?

Re: EE Smarthub

Mustrum — Mon, 30 Sep 2024 15:39:52 GMT

@Nacsmith have you ordered a mobile 4/5G Smarthub? This does not need a line but run via the mobile network.

https://ee.co.uk/broadband/pay-monthly-mobile-broadband-gallery/smart-4g-hub-details

Re: EE Smarthub

XRaySpeX — Mon, 30 Sep 2024 15:41:46 GMT

You need a line either in the form of a copper line to a BT phone socket or a fibre line laid to an ONT box fixed to an inside wall.

Which EE BB plan have you ordered? It's not a router you have ordered but a whole BB connection of which the router is just an ancillary.

Re: EE Smarthub

JimM11 — Mon, 30 Sep 2024 16:39:30 GMT

@Nacsmith You could put your address into the BTW wholesale site, that should tell you if OR think your property was ever wired. Use the address checker box, and fill the fields house number and postcode normally enough.

BT Broadband (btwholesale.com)

Re: EE Smarthub

Nacsmith — Mon, 30 Sep 2024 17:38:08 GMT

Fibre 36 Essentials which has WiFi 6 with it I believe.

No fibre in my area so assume it will work on the mobile network like you say. Ty

Re: EE Smarthub

Nacsmith — Mon, 30 Sep 2024 17:40:03 GMT

Fibre 36 Essentials which has WiFi 6 . There are no lines, copper, BT or fibre to the property which I explained when discussing it with the EE rep.

Re: EE Smarthub

Nacsmith — Mon, 30 Sep 2024 17:41:30 GMT

Thankyou. No lines to the property but was advised I didn't need one. Now doubtful hence creating the conversation. 😀

Re: EE Smarthub

XRaySpeX — Mon, 30 Sep 2024 17:49:12 GMT

Fibre 36 is fixed Home BB. It doesn't use the mobile network. You will need a copper landline laid to your home as part of your BB installation if you don't already have 1. You were advised wrongly.

Re: EE Smarthub

Nacsmith — Mon, 30 Sep 2024 18:36:41 GMT

Thankyou. Time for a call back I think 🤔

Re: EE Smarthub

JimM11 — Mon, 30 Sep 2024 18:37:09 GMT

@Nacsmith What did the btw site return for your address?

Re: EE Smarthub

Nacsmith — Mon, 30 Sep 2024 20:37:56 GMT

unsure what any of it means tbh

Re: EE Smarthub

Nacsmith — Mon, 30 Sep 2024 20:38:40 GMT

EE are calling me tomorrow to rectify the package.

Re: EE Smarthub

XRaySpeX — Mon, 30 Sep 2024 20:48:38 GMT

The most speed you'll get there is 20 Meg on a VDSL (FTTC) connection. So EE have given you their slowest fibre plan.

Sorry, what needs rectifying? EE have given you the only suitable package.

Re: EE Smarthub

Nacsmith — Mon, 30 Sep 2024 20:50:42 GMT

I guess 20MBPS would be better than 0 which is what I have now, I suppose they will tell me tomorrow whether they need to put a line into the property, change the package or tell me to remain unconnected. Thanks though for all of the help in here, it's appreciated.

Re: EE Smarthub

XRaySpeX — Mon, 30 Sep 2024 20:52:35 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

Re: EE Smarthub

JimM11 — Mon, 30 Sep 2024 21:14:08 GMT

@Nacsmith As @XRaySpeX has pointed out to you there is suspected availability for your property, your are a fair distance away from the Green street cabinet box, now you also know the number of it you probably could find it, looks about 2Km from you, you also seem very addiment that there is no line to the property, what makes you so sure of this fact?

Re: EE Smarthub

XRaySpeX — Mon, 30 Sep 2024 23:48:31 GMT

Sorry, @JimM11 , I have no suspicions about the availability of BB at that property. I dunno what you mean by that.

Re: EE Smarthub

JimM11 — Tue, 01 Oct 2024 07:48:12 GMT

@XRaySpeX Not you, the OP seems really sure no cable...