topic Re: PPPOE Ont Credentials Not Working in Broadband & Landline

PPPOE Ont Credentials Not Working

Akimbo — Wed, 25 Sep 2024 09:27:33 GMT

I recently had EE Full Fibre installed (1.6Gbps) and wanted to use my own router connected directly to the Openreach ONT. I beleive this is done over PPPOE however when I use the bthomehub@btbroadband.com and the BT as a password I cant get it to connect at all. Tried with two routers so far and nothing.

Logged on to my EE hub to find out the password and its not displayed for security reasons!"

Anyone have any suggestions? Thanks in advance!

Re: PPPOE Ont Credentials Not Working

XRaySpeX — Wed, 25 Sep 2024 09:36:57 GMT

The pwd can be "BT" but also try with blank.

Re: PPPOE Ont Credentials Not Working

Mustrum — Wed, 25 Sep 2024 09:43:05 GMT

@Akimbo which routers are you trying to use, and what other settings do you have?

Have you seen the Help page: https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

Re: PPPOE Ont Credentials Not Working

Akimbo — Wed, 25 Sep 2024 10:04:54 GMT

Thanks both,

I tried without a password and still no luck,

I am currnetly trying to connect mu ASUS RT-AX82U or my Netduma R3. Both of which wont connect.

I tried also to connect my PC directly to the ONT Lan port and setup a PPPOE connection direct and nothing.

Soon as i plug the ONT back into my EE Hub (which is awful BTW) connects no problem.

Settings ive been using are below:

Re: PPPOE Ont Credentials Not Working

XRaySpeX — Wed, 25 Sep 2024 10:16:31 GMT

Show us the WAN settings of 1 of your routers. There must be something else wrong.

Just guessing but have you VLAN ID = 101? If so, you don't need it as it's taken care of by modem.

Re: PPPOE Ont Credentials Not Working

Mustrum — Wed, 25 Sep 2024 10:18:23 GMT

@Akimbo as it happens I have the DSL version of the Asus router you have.

Are you able to share the WAN - Internet Connection tab from your router?

Re: PPPOE Ont Credentials Not Working

Akimbo — Wed, 25 Sep 2024 10:27:30 GMT

see attached. Sorry these were taken from phone to screen as I now have no connection

Re: PPPOE Ont Credentials Not Working

Akimbo — Wed, 25 Sep 2024 10:28:46 GMT

Re: PPPOE Ont Credentials Not Working

Mustrum — Wed, 25 Sep 2024 11:14:48 GMT

Thanks @Akimbo alas your images are a bit blurry for me, but I can't spot anything obvious from the bits I can see - other than you have no internet connection!

Re: PPPOE Ont Credentials Not Working

XRaySpeX — Wed, 25 Sep 2024 11:23:34 GMT

What's the PPP Auth: drop-down say under Auto?

Re: PPPOE Ont Credentials Not Working

Akimbo — Wed, 25 Sep 2024 12:08:50 GMT

Hi.
I can select CHAP from the list but it makes no difference.

Re: PPPOE Ont Credentials Not Working

Mustrum — Wed, 25 Sep 2024 15:23:55 GMT

@Akimbo I found this video which may help. I assume you have connected the RT WAN port to the same ONT port that you were using on the EE router, and have disconnected the EE router.

Also that you do not have digital voice or EE TV

https://www.youtube.com/watch?v=DueAvG-dCHU

Might be worth a factory reset if it is still not working.

Re: PPPOE Ont Credentials Not Working

Akimbo — Wed, 25 Sep 2024 18:05:30 GMT

Thanks for the suggestion. I did see this video. Unfortunately still nothing.

stressing me out.

Re: PPPOE Ont Credentials Not Working

Akimbo — Thu, 26 Sep 2024 11:09:49 GMT

Still no luck with this, it will just not work. Could it be a restriction with the ONT? or could the password be someting different?

Re: PPPOE Ont Credentials Not Working

JimM11 — Thu, 26 Sep 2024 11:13:56 GMT

@Akimbo Have you taken the advice to factory reset the router. see you are also using merlin software, Asus is one of the best to get connected, if you think there is an asus issue, try double nat it to the EE router and get it working that way first to prove your Asus router is ok.

Re: PPPOE Ont Credentials Not Working

Mustrum — Thu, 26 Sep 2024 11:14:17 GMT

@Akimbo if it is working ok with the EE router, then unlikley to be the ONT.

Is there any chance of trying the router with someone else's ONT?

Re: PPPOE Ont Credentials Not Working

Akimbo — Thu, 26 Sep 2024 11:41:14 GMT

So I have removed the routers all together and tried to setup a PPPOE connection from my PC directly to the ONT lan port.
I have used the same login credentials and the setup just fails immediately!

Re: PPPOE Ont Credentials Not Working

Akimbo — Thu, 26 Sep 2024 11:42:14 GMT

Reset the router. All works fine we connected to the EE hub. Just not when PPPOE is used to the ONT

Re: PPPOE Ont Credentials Not Working

JimM11 — Thu, 26 Sep 2024 11:49:50 GMT

@Akimbo Explain what you did asus double nat!

Re: PPPOE Ont Credentials Not Working

Akimbo — Thu, 26 Sep 2024 11:50:34 GMT

Any danger in resetting the ONT via the button in the side.?