Internet LOS red

Holliemarieskel — Thu, 26 Sep 2024 22:19:32 GMT

My internet box is flashing and my white box on the wall has a red LOS what does this mean please as I need my internet for work purposes

Re: Internet LOS red

XRaySpeX — Thu, 26 Sep 2024 23:02:43 GMT

@Holliemarieskel : BB is down.

Re: Internet LOS red

Ali_A — Fri, 27 Sep 2024 09:47:49 GMT

Hi @Holliemarieskel

Have you tried switching your ONT box (the white one on the wall) off for 5 minutes to see if it reconnects?

You can check your Broadband Status, and get further help and support on our Broadband Help page

Also find out more at Fix EE Broadband Connection Problems

If you still need assistance you can text HELP to 66033.
• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant team will call you within 30 minutes to help solve your issue.
See Contact us about Broadband page

Ali

topic Re: Internet LOS red in Broadband & Landline

Internet LOS red

Re: Internet LOS red

Re: Internet LOS red