https://community.ee.co.uk/t5/Broadband-Landline/New-Smart-Hub-issue/m-p/1447106#M102665 <P>Hi&nbsp;</P><P>&nbsp;</P><P>I am a new broadband customer and my activation date is today. I understand it can take until midnight, however received an email at 6am advising my order was complete and a text at 8am advising my broadband is ready. It’s now 9pm, and the smart hub is just flashing orange.&nbsp;<BR /><BR /></P><P>I have reset multiple times and ensured the wires are connected properly and to the correct place.&nbsp;<BR /><BR /></P><P>I have FTTP and there is a white box on the wall, I believe it’s a huawei port 1 modem - there is several lights on the front including a power button, but they are all turned off.&nbsp;<BR /><BR /></P><P>I can see underneath there is a entry point for a plug, and it says ‘power’ - does this mean that this white box needs plugging into a wall socket, and that the previous homeowners have taken this?&nbsp;<BR /><BR /></P><P>or is it simply a case that my services are not active yet?</P><P>thanks in advance&nbsp;</P> Thu, 26 Sep 2024 20:13:01 GMT Alex10111 2024-09-26T20:13:01Z https://community.ee.co.uk/t5/Broadband-Landline/New-Smart-Hub-issue/m-p/1447106#M102665 <P>Hi&nbsp;</P><P>&nbsp;</P><P>I am a new broadband customer and my activation date is today. I understand it can take until midnight, however received an email at 6am advising my order was complete and a text at 8am advising my broadband is ready. It’s now 9pm, and the smart hub is just flashing orange.&nbsp;<BR /><BR /></P><P>I have reset multiple times and ensured the wires are connected properly and to the correct place.&nbsp;<BR /><BR /></P><P>I have FTTP and there is a white box on the wall, I believe it’s a huawei port 1 modem - there is several lights on the front including a power button, but they are all turned off.&nbsp;<BR /><BR /></P><P>I can see underneath there is a entry point for a plug, and it says ‘power’ - does this mean that this white box needs plugging into a wall socket, and that the previous homeowners have taken this?&nbsp;<BR /><BR /></P><P>or is it simply a case that my services are not active yet?</P><P>thanks in advance&nbsp;</P> Thu, 26 Sep 2024 20:13:01 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-Smart-Hub-issue/m-p/1447106#M102665 Alex10111 2024-09-26T20:13:01Z https://community.ee.co.uk/t5/Broadband-Landline/New-Smart-Hub-issue/m-p/1447113#M102667 <P>Yes, an&nbsp;ONT (Optical Network Terminal) does need power. You need the power lead for it to plug in. You might need to call CS to get 1 if you don't have a suitable 1.</P> Thu, 26 Sep 2024 20:28:41 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-Smart-Hub-issue/m-p/1447113#M102667 XRaySpeX 2024-09-26T20:28:41Z