topic Re: I just got an email telling that I had switched off my Web Protect, but I didn't in Broadband & Landline

I just got an email telling that I had switched off my Web Protect, but I didn't

Specmaster — Thu, 26 Sep 2024 16:17:12 GMT

Got an email informing me that I deactivated my Web Protect service, which I did not. Phoned help and they told me I can reactivate it via the EE app and that it was called something advanced protection or similar, but I cannot see how I can do this in the App. There is no section called protect or anything like it?

Anyone know what I have to do and how to do it?

Re: I just got an email telling that I had switched off my Web Protect, but I didn't

JimM11 — Thu, 26 Sep 2024 16:39:49 GMT

@Specmaster Is this for fixed home broadband or something on mobile?

Re: I just got an email telling that I had switched off my Web Protect, but I didn't

Northerner — Thu, 26 Sep 2024 17:40:34 GMT

Hi @Specmaster

Please read here:

https://ee.co.uk/help/broadband/getting-started/web-protect

Thanks

Re: I just got an email telling that I had switched off my Web Protect, but I didn't

Specmaster — Thu, 26 Sep 2024 18:28:29 GMT

Thank you, all done and working, many thanks