topic Re: Email fails to send in Broadband & Landline

Email fails to send

Walkingthedog — Tue, 24 Sep 2024 16:40:12 GMT

When I try to send an email on my ipad and iphone with my btinternet account it says the connection to outgoing server mail.btinternet.com failed

Re: Email fails to send

JimM11 — Tue, 24 Sep 2024 17:41:45 GMT

@Walkingthedog Can you receive an e-mail? Could be a server problem. If only the fruit problem do you have any other device working?

Re: Email fails to send

bobpullen — Tue, 24 Sep 2024 19:15:56 GMT

Have you checked your outgoing settings with what's published here?

How are the devices connected to the Internet? Using your EE broadband?

Is there any security/VPN software running on either device that might be getting in the way?

Re: Email fails to send

XRaySpeX — Tue, 24 Sep 2024 19:20:31 GMT

What have you put as the Outgoing Server (SMTP) settings (all of them) in your Mail app, obscuring your name?

Re: Email fails to send

Walkingthedog — Thu, 26 Sep 2024 07:44:49 GMT

I can receive emails no problem

Re: Email fails to send

Walkingthedog — Thu, 26 Sep 2024 07:46:13 GMT

They look fine to me not that I'm an expert. Yesterday it worked all day then failed about 7pm and still doesn’t work.

Re: Email fails to send

Walkingthedog — Thu, 26 Sep 2024 07:47:38 GMT

Settings look correct. Sending worked OK yesterday then failed at about 7pm and still not working

Re: Email fails to send

JimM11 — Thu, 26 Sep 2024 07:54:36 GMT

@Walkingthedog With having a good yesterday in/out of e-mails, is this still device specific, do you only use apple devices for e-mail or do you have any other's that work.

Re: Email fails to send

Walkingthedog — Thu, 26 Sep 2024 08:13:23 GMT

Ipad and iphone is all I use. Both fail.

Re: Email fails to send

JimM11 — Thu, 26 Sep 2024 08:17:55 GMT

@Walkingthedog Have you tried just sending an e-mail to yourself to see how the app/server responds. If it does not send in the sent items folder, then you will not see it.

Re: Email fails to send

Walkingthedog — Thu, 26 Sep 2024 08:56:23 GMT

Yes it appears almost immediately but as soon as I send or reply to somebody else ………fail.

Re: Email fails to send

Walkingthedog — Thu, 26 Sep 2024 09:04:14 GMT

I just sent an email back to me and it arrived instantly. I then sent the same email back to me and to my AOl address and it failed

Re: Email fails to send

JimM11 — Thu, 26 Sep 2024 09:11:59 GMT

@Walkingthedog The first part is saying BT e-mail is fine for your settings, external to others is an issue, if you web mail to AOI, can you send only to yourself at the BT address or have someone send you a test e-mail.

Re: Email fails to send

Walkingthedog — Thu, 26 Sep 2024 09:21:05 GMT

I am receiving emails OK. I just sent an email from my AOL account to my BT address arrived OK. I then replied to it and it failed. My BT email is receiving emails faultlessly.

Re: Email fails to send

JimM11 — Thu, 26 Sep 2024 09:24:43 GMT

@Walkingthedog Now you need to webmail to your BT internet, and see if you can send to your AOL account.

Re: Email fails to send

Walkingthedog — Thu, 26 Sep 2024 09:29:35 GMT

No it won’t send to my all account, it won’t send to anybody. I'm not an expert with regard to settings. Everything has been working well until the other day. Occasionally it has worked like yesterday morning then …….fail.
Thanks for trying to help by the way.

Brian

Re: Email fails to send

Walkingthedog — Thu, 26 Sep 2024 09:30:12 GMT

Should say AOL account not all account

Re: Email fails to send

JimM11 — Thu, 26 Sep 2024 10:34:29 GMT

@Walkingthedog Downdetector is showing user's of BT Internet mail having issue's, when you webmail to your BT account are you getting on it ok. Not sure if there is a way for you to check operation of the BT e-mail service!

Re: Email fails to send

Walkingthedog — Thu, 26 Sep 2024 10:58:33 GMT

Everything is working beautifully except sending emails out of the house if you see what I mean. If I send an email back to myself it is af if it just whizzes round the room straight back into the ipad 😊

Re: Email fails to send

JimM11 — Thu, 26 Sep 2024 11:08:56 GMT

@Walkingthedog That's why i asked if you could web mail to BT mail server, app is good, even when you send to yourself, its still the server doing everything, not just staying in your house.. Not a BT internet mail account user, but forum (BT) has people complaining just like you.