topic Re: Why does nothing work anymore?! in Broadband & Landline

Why does nothing work anymore?!

Harry92 — Tue, 24 Sep 2024 20:48:56 GMT

Absolutely exasperated trying to use EE WiFi. On my phone and tablet it disconnects every 2 minutes and I have to login again… if I’m lucky I get another 2 minutes, otherwise I get the message in the picture below… whatever the f*** that means. On my laptop it’s even worse, just tells me it “can’t connect to this network”
I’ve used this service regularly over the last year and rarely had problems until around a month ago, so don’t even think about trying to blame my devices and suggesting ‘solutions’ which never work. Just fix the problem.
Absolute garbage. Sort it out!

Re: Why does nothing work anymore?!

Ali_A — Wed, 25 Sep 2024 14:17:12 GMT

Hi @Harry92

Welcome to the EE Community.

Are you accessing the Public EE WIFI hotspot, or your own EE Home Broadband WIFI connection?

Ali

Re: Why does nothing work anymore?!

Harry92 — Thu, 26 Sep 2024 19:08:43 GMT

It’s the public WiFi hotspot. That should be obvious from the picture I attached.

Re: Why does nothing work anymore?!

Ali_A — Fri, 27 Sep 2024 09:45:31 GMT

@Harry92
Thanks for confirming.

When using the service are you connecting through purchased access, or through your EE/BT Broadband account logins?

Ali