topic Re: TEAMS and WhatsApps Call Dropping in Broadband & Landline

TEAMS and WhatsApps Call Dropping

philnic100 — Mon, 23 Sep 2024 14:47:01 GMT

Just moved from BT BBand to EE; complications with Ring which Ive nearly sorted and now discovered that Im hanging in TEAMS calls and suffering breakup in WhatsApp calls. I consider myself IT literate and have not had this amount of grief with any other provider. I have fullfibre and work from home, no other devices connecting at the time other than my wife on her IPhone. From what Ive seen , Im not alone ; is there some covert default setting or parameter that is causing this?

Re: TEAMS and WhatsApps Call Dropping

bobpullen — Tue, 24 Sep 2024 12:56:18 GMT

Not aware of any specific settings. What hub are you using, and what device(s) are you joining Whatsapp/Teams calls from?

Re: TEAMS and WhatsApps Call Dropping

philnic100 — Tue, 24 Sep 2024 13:08:51 GMT

Smart Hub Plus with Smart Wifi Plus Extender; accessing via Windows 10 Professional laptop .

Issue also occurs if joining TEAMS call via IPad.

Re: TEAMS and WhatsApps Call Dropping

JimM11 — Tue, 24 Sep 2024 13:20:25 GMT

@philnic100 Any possibility of doing Ethernet connected on Laptop if it has a nic port to rule out wireless per chance. Know it's a pain, direct connection to router best, if it works then next onto the extender nic port after that. If laptop does not have ethernet then post back, IPad not likely unless you have some extra equipment! If all wireless possibility of turning of the extender to test?

Re: TEAMS and WhatsApps Call Dropping

philnic100 — Tue, 24 Sep 2024 13:26:50 GMT

Will be doing that as soon as herself heads off tomorrow as that could cause further disruption, will advise back. Good steer.

Re: TEAMS and WhatsApps Call Dropping

bobpullen — Tue, 24 Sep 2024 13:33:03 GMT

Do the calls recover, or do they drop out entirely, and have you noticed the devices' Wi-Fi connection drop or 'move about' when it happens?

I wonder if they're maybe in an area where the devices are conflicted about whether or not to connect to your hub or the extender and are flip-flopping between the two? In principal, shouldn't cause too many noticable problems, but if it is happening, then maybe the situation would improve with a spot of device (read: extender) relocation?

Re: TEAMS and WhatsApps Call Dropping

philnic100 — Tue, 24 Sep 2024 13:38:19 GMT

The calls freeze for about 5 seconds, then recover; TEAMS also complains of poor network quality....

Re: TEAMS and WhatsApps Call Dropping

JimM11 — Tue, 24 Sep 2024 13:57:03 GMT

With you on that one for sure. Nothing worse than the wrath of the better half when the Internet is not working good. Process of elimination and if you still have all the BT router/extenders do not rush to post anything back.

Re: TEAMS and WhatsApps Call Dropping

philnic100 — Tue, 24 Sep 2024 14:05:30 GMT

Too late on that front, they went back as I was persevering with an issue since changeover a month ago; normally its a case of the connection settling down , but not in this case.

Re: TEAMS and WhatsApps Call Dropping

JimM11 — Tue, 24 Sep 2024 14:17:02 GMT

@philnic100 So from this side of the perspective, wife is an avid whatsapp user, does not even use anything else, she makes hour long phone calls etc, and if it was a problem then she would be all over me for sure, do not use teams so cannot comment, and Asus AI mesh in use with the EE Smarthub+ primary router. Do suspect that the EE smart wireless may possibly be the problem, but process of elimination. Looks like you know how to attack it..

And wi-fi enhancer reported to be a big issue if you happen to have that, just remembered that!

Re: TEAMS and WhatsApps Call Dropping

Ewan15 — Tue, 24 Sep 2024 14:18:38 GMT

I have an EE WIFI extender and EE Smart Hub Plus.

I use Teams / Zoom and WhatsApp for conference calls extensively

The only one I have an issue with is New Teams which freezes for around 5 seconds regularly.

Myself and colleagues have come to the conclusion that this is a Teams bug as we are all experiencing it.

Re: TEAMS and WhatsApps Call Dropping

JimM11 — Tue, 24 Sep 2024 14:28:54 GMT

@Ewan15 Has your system all settled down now, at one point it was all over the ship per your postings.

Re: TEAMS and WhatsApps Call Dropping

Ewan15 — Tue, 24 Sep 2024 15:30:00 GMT

Hi Jim

I still have an non existent Order Pending on the EE App.

Overall I have not experienced the issues with the EE SH+ that other customers have. Maybe that is because I stayed with the BT SH2 initially, before moving to the EE router after a couple of weeks.

The BTW Performance tester only gives sensible results after I reboot the router then over time it starts to give inaccurate results. I have not found my usable internet to have been affected, nor my wireless range, if anything it is better. (No router location changes). My wireless speed has increased to match at least my guaranteed speed and more often than not it is close to my package speed despite having around 10 devices connected and in use at the same time.

I am surprised that the router can affect the BTW Performance result. Cloudfare, OVH Cloud, think broadband, and Ookla all give the speeds I expect.

Re: TEAMS and WhatsApps Call Dropping

JimM11 — Tue, 24 Sep 2024 15:44:01 GMT

@Ewan15 Know you added the smart wireless by your self, finding it ok, wired or wireless backhaul to the unit, got a reasonable handle on how your performance was going up/down and all over, no idea about the BTW, is weird though! Thanks for posting back.