topic Re: Broadband upgrade in Broadband & Landline

Broadband upgrade

redheadsmile — Tue, 24 Sep 2024 12:07:28 GMT

I have received an email to upgrade by broadband as a continuing customer, I click on the link and 'sorry looks like a technical error, please call. I have tried calling, don't get through to anyone have tried various different forms of contact EE and all end up either in a loop or a dead end error message. I just want to sort out my broadband, how the hell can I do it as online and the app are not working at all for me!!!!

Re: Broadband upgrade

redheadsmile — Tue, 24 Sep 2024 12:01:04 GMT

Re: Broadband upgrade

XRaySpeX — Tue, 24 Sep 2024 12:16:19 GMT

What's the name of the EE BB plan you are on at the mo'? What are you gonna upgrade it to?

Re: Broadband upgrade

redheadsmile — Tue, 24 Sep 2024 12:39:55 GMT

Its just fibre broadband to fibre broadband, just my previous plan is ending

Re: Broadband upgrade

Matt_124 — Tue, 24 Sep 2024 12:56:51 GMT

It sounds like you may be on Legacy EE, which has now been superseded by the New EE Broadband service. It runs on an entirely new system and as such you would need to call the EE Broadband team in order to migrate and re-contract.

It is a much better service with more discounts and unlimited data available to mobile customers too. If you've already got EE mobile, make sure to tell them so as they'll need to link the accounts and set you up as an EE One customer with Multi Product Benefits.

It's a complex process to make sure the accounts get linked correctly, hence having to call the team for now while an online migration system is worked on.

Alternatively if you have a local EE Store they will be able to do the same.