topic Re: Activation date and router in Broadband & Landline

Activation date and router

CarlDonohue — Sun, 19 Nov 2023 14:34:41 GMT

Hi I recently started a contract for my wifi router and yesterday I received said router, I plugged it in and the router had a orange flashing light (I am aware that the orange flashing light means connecting to broader band) but I waited an hour but the orange flashing light was still there. I checked the cables which were all in correctly. So I am wondering if there something wrong or do I just have to wait for my activation date.

P.S. How do I find out my activation date as I am unaware of when it is

Re: Activation date and router

XRaySpeX — Sun, 19 Nov 2023 14:57:27 GMT

You need to wait for your activation date, of which you should've been informed.

Re: Activation date and router

CarlDonohue — Sun, 19 Nov 2023 15:11:31 GMT

Hi I got an email saying that it should be online but still nothing is there anything else I should look out for

Re: Activation date and router

XRaySpeX — Sun, 19 Nov 2023 15:12:57 GMT

Wait until midnight.

Re: Activation date and router

wgwright — Mon, 20 Nov 2023 14:28:44 GMT

Have you tried resetting the router?

Re: Activation date and router

Samiihaaa — Sat, 21 Sep 2024 23:07:23 GMT

Hi, did you get it to figure it out? I am having the same issue.
they told me activation would be on 26th of September or before. So i am very confused.

Re: Activation date and router

JimM11 — Sun, 22 Sep 2024 05:43:03 GMT

@Samiihaaa If you were told that it was the 26th Sept, then it is until Midnight of that date, that is on Thursday of next week, you should start to get text/email messages from EE to the status. There is no before. Who is your current ISP supplying your broadband?

Re: Activation date and router

Samiihaaa — Sun, 22 Sep 2024 10:37:30 GMT

We have no broadband supplier, we are waiting for EE to get started.

Re: Activation date and router

JimM11 — Sun, 22 Sep 2024 11:05:46 GMT

@Samiihaaa Then any e-mail/text you have had regarding installation or activation will be the earliest dates available and those may slip but you hope not, where did you get the statement from earlier " or before " this is highly unusual? Are you having an install done, or is it a self installation of the EE router?